Key Skills

Job Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. If you are excited about health and technology, join our Fitbit Team! As a Fitbit Customer Support with Danish and English, you will be part of a great team and will: Help our users with any issues they might have via tickets or calls Provide solutions to everyday device use questions on a case by case customer-oriented approach Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team Work with a passionate team of customer-friendly colleagues from an international background Not bad, right? What we expect from you: Fluency in Danish language for daily communication with customers Good command of English (B1 or similar) for training and internal communication Basic understanding of iOS and Android OS use/features Demonstrating empathy Desire to help customers as best as possible and willing to contribute to the team’s success / be a team-player Result-oriented with personal performance Friendly and outgoing personality Looking for a long-term employment We offer: Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Plane Ticket from your location to Sofia Taxi transportation directly from the airport to your accommodation Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance 50+ benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses We care about the well–being of our employees, invest in their future growth, and encourage fun and team-building initiatives! Does it sound like the perfect job for you? APPLY NOW! About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Core Responsibilities

Assist Fitbit users with issues through support tickets and calls, and provide case-by-case solutions to everyday device-use questions. Identify recurring user-reported issues and bugs, and communicate them to the supervision team.

Requirements

Fluency in Danish and a good command of English (B1 or similar) are required for customer communication, training, and internal communication. Candidates should have a basic understanding of iOS and Android, empathy, a customer-helping mindset, teamwork skills, a results-oriented approach, and interest in long-term employment.

Benefits

• Relocation Bonus
• Company-Provided Accommodation
• Plane Ticket to Sofia
• Airport Taxi Transportation
• Fully Paid Training
• Career Development Opportunities
• Additional Health Insurance
• Employee Benefits and Services
• Employee Referral Bonuses