Key Skills

Job Description

Customer Success Manager Location: Alblasserdam Are you looking to help organisations create smarter, more flexible and future-ready workplaces? At GoBright, you will work with innovative Smart Workplace technology that makes hybrid working truly work — for employees, teams and organisations worldwide. About GoBright GoBright develops smart software and hardware solutions for modern workplaces, including desk and room booking, visitor management, digital signage and occupancy sensing. Everything we do is driven by one goal: to give employees a seamless, efficient and inspiring working day. We are growing rapidly across international markets and are looking for someone who is excited to grow and build with us. Your role As a Customer Success Manager, you will be a strategic sparring partner to our customers — their go-to contact and account owner within GoBright. You will explore and resolve strategic challenges, help customers maximise the value of the GoBright platform through continuous optimisation, and build lasting relationships centred around value creation, adoption, expansion and future growth. You will: • Guide a substantial part of our customer portfolio through a structured engagement cadence covering intake, optimisation, alignment, delivery and evaluation • Manage key-account implementations, taking ownership of project delivery while safeguarding progress and quality • Monitor customer satisfaction through CSAT and NPS, and actively contribute to retention and churn reduction across the customer portfolio • Ensure customers can continue to use our solutions as effectively as possible • Collaborate closely with Product Management, Channel Development, Business Development and Support to translate customer feedback into tangible product improvements and platform optimisation • Work closely with channel partners to support customers and help them move forward • Identify upsell and cross-sell opportunities based on data and commercial potential English will often be your working language, as our customers are based all over the world. Who are you? You are energetic, approachable, customer-focused, committed, determined and inquisitive, with a proactive, solution-oriented mindset. You are empathetic, highly accountable, comfortable switching between different topics and at home in a dynamic SaaS environment. You enjoy taking ownership of and responsibility for a substantial part of the customer portfolio. You have: • 2–5 years of experience in proactive Customer Success Management or Account Management • Experience with, or a strong interest in, software (SaaS) and digital workplace concepts • A higher professional education level of working and thinking • Excellent command of both Dutch and English • A valid driving licence and, preferably, a home address within 40 km of Alblasserdam What we offer • An inspiring and dynamic working environment in a modern, recently renovated office • A 50% hybrid working arrangement • Contact with customers around the world • Plenty of opportunities for professional development and career progression • Travel expense reimbursement • Enjoyable team activities, social drinks and shared lunches At GoBright, you will have the freedom to make a real impact — on our customers, our product and our growth. Does this sound like your next step? We would love to meet you.

Core Responsibilities

Own and develop a substantial customer portfolio, guiding customers through implementation, ongoing optimisation, and evaluation while helping them maximise the value and adoption of GoBright’s platform. Monitor satisfaction and retention, identify expansion opportunities, collaborate with internal teams and channel partners, and turn customer feedback into product improvements.

Requirements

Candidates should have 2–5 years of proactive Customer Success or Account Management experience, along with experience or a strong interest in SaaS and digital workplace concepts. The role requires higher professional education-level working and thinking, excellent Dutch and English, a valid driving licence, and preferably a home address within 40 km of Alblasserdam.

Benefits

• Hybrid Working
• Professional Development Opportunities
• Career Progression
• Travel Expense Reimbursement
• Team Activities
• Social Events
• Shared Lunches