Key Skills

Job Description

About Klarent Klarent is an autonomous testing platform for web, iOS, and Android that helps engineering teams ship faster without compromising quality. Founded by ex-Google engineers, Klarent integrates intelligent AI agents directly into development workflows to automate end-to-end QA. Our agents understand applications, generate and run robust tests from natural language, and adapt as UI and logic evolve. Built as a multi-agent system, Klarent delivers scalable, low-maintenance automated QA that reduces repetitive work and improves test coverage. Our enterprise-grade platform is designed for teams seeking modern, AI-driven approaches to software quality. Your Role As Customer Success Manager, you'll make sure our customers achieve measurable value from Klarent. You'll guide them from their first onboarding to a long-term partnership, act as their main point of contact, and play a key role in shaping Klarent's growth. What You'll Do Onboard new customers and guide them through the full implementation process Help customers integrate Klarent into their existing development and QA workflows Monitor account health, analyze usage data, and proactively identify opportunities to improve adoption, performance, and satisfaction Lead customer meetings and build and manage tailored success plans Resolve customer issues in close collaboration with product and engineering Advocate for customer needs internally Create educational resources (in German and English) and share best practices Support renewals and expansions through strong relationship management What You Bring Proven experience in customer success, account management, or a similar role supporting enterprise or mid-market (Mittelstand) customers Strong customer focus and a track record of driving high customer satisfaction Ability to build long-term partnerships and drive customer retention Solid analytical skills: you interpret usage data, spot trends, and make data-informed recommendations Excellent written and verbal communication skills, with the ability to explain technical concepts in clear, accessible language Business-fluent German and excellent English Experience in B2B SaaS, developer tools, QA, or test automation is a strong plus Familiarity with the business culture and requirements of companies in the DACH region (e.g., data protection and GDPR) is an advantage Comfort working remotely in a fast-paced environment and collaborating closely with product, engineering, and sales Bachelor's degree in a relevant field or equivalent practical experience Sound like you? We'd love to hear from you! We value diversity and welcome applications from all qualified candidates regardless of gender, background, religion, disability, age, or sexual orientation.

Core Responsibilities

Onboard customers, guide implementation, and help integrate Klarent into their development and QA workflows while monitoring account health and improving adoption and satisfaction. Build tailored success plans, resolve issues with product and engineering, advocate for customer needs, create educational resources in German and English, and support renewals and expansions.

Requirements

Candidates should have experience in customer success, account management, or a similar role supporting enterprise or mid-market customers, with strong customer focus, analytical ability, and a record of building lasting relationships and retention. Business-fluent German and excellent English are required; a relevant bachelor's degree or equivalent experience is requested, while B2B SaaS, developer tools, QA, test automation, and DACH business familiarity are advantages.