Key Skills

Job Description

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Join our international team of more than 3,000 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together. Röhlig Penske Logistics is a joint venture between Röhlig Logistics and Penske Logistics and builds on the successful cooperation between the two logistics companies in serving common customers in Europe. Röhlig Penske Logistics offers warehouse space, transport management and e-commerce logistics at its locations in Nettetal, Germany and Roosendaal, The Netherlands. 100 employees work at the two locations. To strengthen our Freight Management team we are looking for a Key Account Manager, freight management (m/f/x). What you will do: Ensure operational support is effectively coordinated with the dedicated Customer Service and Carrier Management teams, follow up on recurring service issues, ensure lasting solutions, and escalate issues when necessary; Monitor contract- incl. carrier performance, initiate improvement projects and follow up on solutions implemented; Measure and report on KPI’s in line with SLA and organize MBR’s and QBR’s with customer; Identify sales opportunities and manage contract extensions of managed customers; Prepare the business plans of the customer and be direct profit & loss responsible. What you bring: At least 5 years of experience in a similar role (as account- and/or freight operations manager) within an international logistics company; Educated to at least HBO level, preferably commercial and/or logistics; Excellent written and verbal English communication skills; Strong interpersonal, commercial and negotiation skills; Ability to make self-reliant quality decision, favoring all parties (customer, carrier, company), while meeting deadlines and targets. What we offer you: We focus on longevity and therefore long-term partnerships with employees. Regular career development talks and individual training and coaching give you a base for your further professional development. Our international representation ensures a range of opportunities for career development in Europe. We offer an attractive and performance-related remuneration package as well as monetary benefits like a company-supported pension scheme, vitality provisions, option to buy additional holidays, travel expense scheme, and secondary employment benefits with tax advantage. Our company policy for flexible working hours and mobile working supports your personal needs in your daily routine. And above all: get the chance to be a part of a great team! Apply now and shape the future of logistics with us! For further information about the position or the application process, please reach out to Arlette Sprangers, Sr. Human Resources Manager, Tel.: +31 165 576753. More information on www.rohlig.com

Core Responsibilities

Coordinate operational support with customer service and carrier management teams, resolve recurring service issues, monitor contract and carrier performance, and report on KPIs against SLAs. Lead customer business reviews, identify sales opportunities, manage contract extensions, prepare customer business plans, and hold direct profit and loss responsibility.

Requirements

Requires at least five years of experience in a similar account management or freight operations role within an international logistics company, along with education at least equivalent to HBO level, preferably in commerce or logistics. Candidates should have excellent written and spoken English, strong interpersonal, commercial, and negotiation skills, and the ability to make independent, balanced decisions while meeting deadlines and targets.

Benefits

• Company-Supported Pension Scheme
• Vitality Provisions
• Option to Buy Additional Holidays
• Travel Expense Scheme
• Tax-Advantaged Secondary Employment Benefits
• Flexible Working Hours
• Mobile Working
• Career Development Talks
• Individual Training and Coaching