Field Quality Manager
Key Skills
Job Description
As Field Quality Manager, you will be responsible for monitoring product performance in the field, identifying quality risks and trends, and turning market feedback into actionable improvements. Acting as a key link between European markets and our global Quality team, you will help ensure customer feedback, field quality data, and market insights drive continuous product and process improvement. What you will do: Monitor and analyse market quality performance, including DOA and field quality data. Identify quality risks, trends, and recurring issues, providing actionable insights for improvement. Lead localized quality investigations and support root cause analysis for field issues. Maintain market quality dashboards and reporting to support quality decision-making. Coordinate with Product, Quality, Customer Service, and After-Sales teams to ensure effective issue resolution and continuous improvement. Track and evaluate the effectiveness of quality improvement actions in the market. Support the development of market quality processes, tools, and feedback mechanisms. What we're looking for: 10+ years of experience in Quality Management, Market Quality, After-Sales Quality or a related field. Experience analysing field quality data, identifying trends and driving corrective actions. Experience in the e-bike, bicycle, consumer electronics, mobility or sports equipment industry is highly desirable. Strong problem-solving skills and a structured approach to quality management. Excellent stakeholder management and cross-cultural communication skills. Familiarity with quality methodologies such as PDCA, 8D or similar approaches. Fluent English. Chinese language skills are a plus. Why join TENWAYS: A chance to shape the future of sustainable urban mobility every day. A friendly, international team that values collaboration, initiative, and good energy. Space to grow, learn, and bring your ideas to life, we move fast, and you’ll grow fast too. A culture built on trust, flexibility, and genuine passion for what we do. Commuting allowance to support your daily travel. Access to training programs to support your professional development. Product vouchers so you can enjoy TENWAYS gear. A dedicated teambuilding budget to strengthen connection and collaboration. Cultural exchange opportunities with our colleagues in China. And of course… the joy of riding our sleek, lightweight e‑bikes to work. 😉
Core Responsibilities
Monitor market quality performance and field data, identify risks and recurring issues, and lead localized investigations and root cause analysis. Coordinate issue resolution across teams, maintain quality dashboards, and evaluate improvement actions and market feedback processes.
Requirements
Requires 10+ years of experience in quality management, market quality, after-sales quality, or a related field, including experience analyzing field quality data and driving corrective actions. Strong problem-solving, stakeholder management, and cross-cultural communication skills are required, along with familiarity with PDCA, 8D, or similar methods; relevant industry experience is highly desirable and English fluency is required.
Benefits
- Commuting Allowance
- Training Programs
- Product Vouchers
- Teambuilding Budget
- Cultural Exchange Opportunities
About TENWAYS E-Bike
Industry: Sporting Goods Manufacturing
Company size: 201-500 employees
We, TENWAYS, are a group of e-bike experts who are unsatisfied with the industry’s norms. By integrating the latest technologies with elegant, stylish designs, we are expanding our product lines with innovation and imagination, reimagining the boundaries of what is possible. We picture a whole new greener world where an e-bike is parked next to every doorstep, and we are constantly reinventing ourselves to make that dream come true. OUR MISSION To Join Our Customers on Every Journey, providing them with high-quality E-bikes and next-level support designed for wherever life takes them. OUR VALUE Joy: We promote joy in daily commuting with a smart and sustainable approach. Diversity: TENWAYS is not just a name, it’s a concept which identifies more than 10 ways to live and move. Sustainability: We aim to promote a healthy and green way of life. People-First: We are building lifelong relationships with our customers and a dedicated people-first community for Tenwayers. OUR VISION Be the Companion Energizing Every Rider. Our Team TENWAYS is committed to the wellbeing and development of our team. With the values of sincerity and passion for what we do at our core, our staff are supported through training, protected through policy, and valued through feedback and rewards. After-sales: [email protected] Collaboration: [email protected]