Key Skills

Job Description

Job Description Job Title: After Sales Account Manager Location: Zoetermeer, Heliumstraat 7 Reports to: After Sales Manager Contract Type: Full time About LG Sonic: LG Sonic is a global leader in sustainable water quality management, dedicated to developing cutting-edge technologies that help protect water ecosystems. With operations in over 50 countries, we specialize in advanced solutions for algae control, water quality monitoring, and environmental protection. Our award-winning ultrasonic technology, combined with real-time data monitoring, empowers industries, municipalities, and governments to maintain clean and healthy water bodies while reducing chemical use. At LG Sonic, we foster a dynamic and innovative work environment, driven by a passion for sustainability and technological excellence. Join our team and be part of a mission to create cleaner water for future generations. Position Summary: Serve as a primary point of contact for B2B customers within our After Sales / Customer Success team, ensuring smooth post-sale operations, clear communications, and dependable service delivery. Acting as both a Customer Success and After Sales Account Manager, the role blends account and stakeholder management with project management coordination and light technical support. You will help clients realize the value of LG Sonic solutions, support long-term partnerships, and contribute to our mission of sustainable water quality management. Position duties and responsibilities: Own day-to-day customer communications for assigned international accounts; align expectations, services, and timelines, and keep both client and internal teams informed. Oversee the execution and remote operation of LG Sonic projects. Coordinate timelines, resources, and deliverables; monitor project status; and proactively flag risks or deviations. Facilitate smooth client onboarding and deliver clear instructions or training for on-site teams. Run first-line, hypothesis-driven troubleshooting; log observations, tests, results, and next steps to reach true causes efficiently. Capture client feedback and collaborate internally to improve processes, playbooks, and service tools. Spot opportunities for renewals and upselling, and actively contribute ideas to help scale After Sales practices. When relevant, translate water-quality insights into plain-language takeaways and recommended actions. Qualifications and requirements: Strong professional English, with the ability to create clarity and drive action in writing and on live calls. 1–3 years of experience in customer success, after-sales, project coordination, or similar B2B client-facing roles. Evidence of structured problem-solving and comfort with technical systems; you know when to escalate for support and how to frame it. Applicants must already reside in the Netherlands (preferably within the Randstad area) and be available full-time at the Zoetermeer office. Nice to have: Spanish language skills, since part of our customer base is Spanish-speaking. Familiarity with water technology/water science or adjacent technical domains. Why Join LG Sonic? At LG Sonic, we offer an exciting and collaborative work environment where your contributions directly impact our mission of environmental sustainability and innovation. By joining our team, you will have the opportunity to grow professionally while being a part of a global leader in water treatment technology. We believe in investing in our people and fostering an inclusive culture where every team member’s ideas are valued. LG Sonic Values: Unity, Trust, Positivity, Over deliver and Passion. Application Process: If you are interested in joining LG Sonic, we encourage you to apply by following these steps: Submit Your CV: Send your updated CV to [email protected] with the subject line: After Sales Account Manager Apply via Recruitment Platforms: You can also apply through recruitment websites where this position is posted. Application Review: Our HR team will carefully review all applications and contact shortlisted candidates for further steps. Hiring Process: Selected candidates will be invited for a written test (optional depending on position) followed by interviews to assess their skills, experience, and suitability for the role. For any questions or further information, please contact our HR department directly at +31 624684419 Applicants must already reside in the Netherlands, preferably within the Randstad area.

Core Responsibilities

Manage day-to-day communications and relationships with international B2B customers, coordinate project delivery and remote operations, and support onboarding and first-line troubleshooting. Gather customer feedback, communicate water-quality insights, and identify opportunities for renewals, upselling, and improvements to after-sales processes.

Requirements

Applicants should have 1–3 years of experience in customer success, after-sales, project coordination, or a similar B2B client-facing role, along with strong professional English and structured problem-solving skills. They must already live in the Netherlands and be available full-time at the Zoetermeer office; Spanish and familiarity with water technology or related technical fields are advantageous.