Key Skills

Job Description

About the company My client is an award-winning Zendesk Premier Partner based in the Antwerp area. They've already reached #1 partner status for the EMEA region, and their next goal is to become #1 globally. As they keep growing, they're building an Account Management team with local presence in key markets, and opening a new position for the Netherlands. Your role Once a client signs on, you become their main point of contact to make sure they keep getting real value out of Zendesk over time. Concretely: You build a strong, ongoing relationship with a portfolio of clients You keep an eye on how they're using Zendesk and step in early if something's not working, to reduce churn You spot opportunities to cross-sell or upsell where it genuinely helps the client You handle the sales and order processes tied to your accounts You act as a trusted advisor, someone the client actually wants to call Most of the job is remote, with occasional visits to clients, events, or conferences. Your profile You're comfortable managing several client relationships at once, and you know that keeping a client happy long-term takes more than a quarterly check-in. You're proactive about spotting problems and opportunities before anyone has to point them out. You're known for: Listening first, then proposing solutions that actually fit Following through on the small things that build trust over time Staying organised across multiple accounts without dropping the ball Explaining things clearly, without jargon Wanting to keep learning about Zendesk and how AI is changing customer experience Must-haves Based in the Netherlands, and able to travel frequently for on-site client and event presence Fluent in Dutch and English Experience in account management, customer success, or a similar client-facing role Nice-to-haves Familiarity with Zendesk or a comparable customer experience platform Interest in AI-driven customer experience solutions Why join them? Real ownership over your own portfolio of accounts, not just "follow the process" without thinking A scaling, ambitious company aiming to become the global #1 in their field Remote-first position A structured onboarding (90-day plan) and continued learning support Pay benchmarked on real market data, not guesswork. As a reference, the Dutch range runs roughly €50K–€70K gross/year depending on seniority (freelance rates available on request) Recruitment process Call with me First short call with the People team or hiring manager In-depth interview with the hiring manager Values interview with the People team Reference check with former managers Closing conversation with the CEO Interested? Apply here!

Core Responsibilities

Manage a portfolio of clients as their primary contact, building ongoing relationships and ensuring they continue to gain value from Zendesk. Monitor platform usage, address issues early to reduce churn, identify appropriate cross-sell and upsell opportunities, and manage related sales and order processes.

Requirements

Candidates must be based in the Netherlands, fluent in Dutch and English, and experienced in account management, customer success, or a similar client-facing role. They should be proactive, organized, clear communicators, comfortable managing multiple client relationships, and willing to travel frequently; Zendesk or comparable platform familiarity and interest in AI-driven customer experience are advantageous.

Benefits

• Remote-First Work
• Structured Onboarding
• Continued Learning Support