Senior ServiceNow Workflow Consultant
Key Skills
Job Description
- Leverage ServiceNow expertise and business domain knowledge to design efficient workflows aligned with customer journeys and business objectives.
- Analyze customer requirements and translate them into effective ServiceNow workflow solutions using platform capabilities and industry best practices.
- Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support consistent and high-quality delivery.
- Guide customers in creating, reviewing, and approving user stories, acceptance criteria, and testing strategies.
- Collaborate with product teams to share insights, recommend improvements, and promote workflow best practices.
- Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.
- Coach and mentor Associate Business Process Consultants, supporting their professional development and performance.
- Maintain relevant ServiceNow skills and certifications aligned with assigned workflows.
- Leverage AI-powered tools and capabilities to streamline workflows, support decision-making, improve problem-solving, and identify opportunities for process optimization.
- Support customer engagements by explaining relevant AI capabilities, ethical considerations, and practical applications.
- 6–8 years of overall professional experience, with at least 5 years of experience in a professional services organization or equivalent education and experience.
- Strong knowledge of ServiceNow platform capabilities and workflow design.
- Experience designing and optimizing business workflows based on customer requirements and business processes.
- Experience preparing user stories, acceptance criteria, testing strategies, and knowledge transfer documents.
- Relevant ServiceNow certifications aligned with the specific workflow domain.
- Experience handling complex functional issues, troubleshooting escalations, and driving resolution.
- Experience coaching junior consultants and supporting business process consulting teams.
- Understanding of AI concepts, AI-powered tools, responsible AI practices, and their application in business workflows.
- Experience collaborating with customers, product teams, and cross-functional stakeholders.
- Independently manage customer engagements and drive workflow design activities from requirements gathering through delivery.
- Understand customer journeys and translate business needs into practical, value-driven ServiceNow solutions.
- Lead functional discussions and guide customers in documenting, validating, and approving requirements.
- Analyze complex problems, identify root causes, and implement effective solutions.
- Handle escalations professionally and provide guidance to junior team members.
- Coach and mentor Associate Business Process Consultants while promoting collaboration and knowledge sharing.
- Identify opportunities for workflow automation, continuous improvement, and AI integration.
- Communicate technical and functional concepts clearly to customers and internal stakeholders.
- Work collaboratively while taking ownership of assigned projects and deliverables.
- An opportunity to work on customer-focused ServiceNow workflow design and optimization initiatives.
- Exposure to enterprise business processes, workflow automation, and AI-enabled process improvement.
- Opportunities to collaborate with product teams, customers, and cross-functional professionals.
- Opportunities to demonstrate functional leadership, mentor junior consultants, and contribute to continuous improvement.
- A professional environment focused on customer success, innovation, and delivery excellence.
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
E-mail: [email protected]
LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/
Core Responsibilities
Design and implement efficient ServiceNow workflows while translating complex customer requirements into value-driven solutions. Provide functional leadership by mentoring junior consultants and managing customer engagements from requirements gathering through delivery.
Requirements
Requires 6-8 years of professional experience with at least 5 years in a professional services environment and strong expertise in ServiceNow platform capabilities. Candidates must demonstrate proficiency in workflow design, documentation of user stories, and the ability to lead cross-functional teams.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.