Customer Service Executive - Netherlands
Key Skills
Job Description
If you’ve worn a pair of glasses, we’ve already met.
We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.
Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Discover more by following us on LinkedIn!
Your #FutureInSight with EssilorLuxottica
Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.
Your role:
The position of Customer Service Executive offers variety in your daily work, individual responsibility, independence, and of course, a great team atmosphere. You will join a team that supports each other and where (naturally) exceeding customer expectations is at the center of what we do!
Main responsibilities:
- As a Customer Service Executive, you are the first point of contact and sparring partner for our Optician customers (B2B)
- Handle customer inquiries by phone regarding all our products
- Proactively approach customers and assist them in making the right choices for their clients
- Ensure our customers receive the correct products
- Inform customers about services, campaigns, trainings, and products
- Proactively advise on marketing actions and training modules
Main requirements:
- Dutch speaker required
- Interest in working with optical products (mix of optical lenses and eyewear frames)
- Independent, flexible, accurate, customer-oriented, and professional
- Strong listening skills and ability to focus in a collaborative office environment
- Motivation to take pride in your work
#LI-RM1
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Core Responsibilities
Act as the primary point of contact for B2B optician customers to handle inquiries and provide product information. Proactively assist customers with product choices, marketing actions, and training modules to ensure high-quality service.
Requirements
Requires fluency in Dutch and an interest in optical products such as lenses and frames. Candidates must be independent, customer-oriented, and capable of working effectively in a collaborative office setting.
About EssilorLuxottica Group
Industry: Manufacturing
Company size: 10,001+ employees
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them. We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities. With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities. Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience. At EssilorLuxottica, we are Empowering Humans.