Front Office Supervisor (f/m/d) - ibis budget Amsterdam City South
Key Skills
Job Description
Your mission
A true host, a real team-player and ready for a new challenge, is it you?
The Borealis Hotel Group is looking for a Front Office Supervisor (f/m/d) to join the team at ibis budget Amsterdam City South,
Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free.
In the role of Shiftleader your main focus will be to run the shift at Front Office and overlook the other areas of the hotel in the role of Duty Manager on shift.
What does a day look like?
Welcome guests to the hotel and makes them feel at home
Prepare the shift and brief the colleagues on the plan for the day
Engage with guests and follow up on requests and feedback
Maximize hotel revenues by upselling and cross-selling and motivates the team to do the same
Ensures the team on shift works in a safe manner and in a safe environment.
Your training for the future
Who we are and what defines us
Ausbildungsinhalte auf einem Blick
Your profile
What do we need from you?
We are looking for an enthusiastic, guest friendly host who likes to take the lead and enjoys teaching and developing members of the team.
You gained experience in a similar role or you feel ready to take the next step in your hotel career after having worked for at least 1 year in the Front Office of a large hotel
You are fluent in Dutch and English
Knowledge of the Opera Cloud system and working experience within ACCOR will be an advantage
You need to be able to travel to and from the hotel between 06.45 and 23.30hrs
Ability to connect with people and anticipate on their needs
Together with your colleagues, you ensure a good working atmosphere so that you can get the most out of yourself and your colleagues
Job requirements
Benefits
What is in it for you?- Working within a growing organization where you can continue to develop and grow yourself
- Attractive salary package
- Benefits of working with an international brand as Accor
- Easy access by public transportation and free parking for all team members
- Travel allowance when work-home travel is more than 5 kilometers
- With your ALL Heartists Card you can book rooms at a special rate in any Accor hotel worldwide and as a Borealis employee you are entitled to employee rates within the Borealis portfolio.
Interested? Great! Send us your CV and cover letter today, tell us all about you and we will speak soon!
Additional benefits during your training
FAQ uns und der Ausbildung
Contact & person of contact
Tu persona de contacto y el proceso de solicitud
About us
Borealis Hotel Group
Is an expanding European hospitality company which develops, owns, operates and manages select-service, full-service and extended-stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.
Our vision and values
We consider our values to be self-evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction.
What sets us apart
The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry!
The combination of high standards of professionalism and quality as well as humanity and closeness.
The balance of happy employees, satisfied guests and economic success.
A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.
Core Responsibilities
The Front Office Supervisor is responsible for managing daily shifts, overseeing hotel operations as a Duty Manager, and ensuring high levels of guest satisfaction. They also lead, train, and motivate the team while maximizing hotel revenue through upselling and cross-selling strategies.
Requirements
Candidates must have at least one year of experience in a front office role and possess strong leadership and communication skills. Proficiency in Dutch and English is required, with knowledge of the Opera Cloud system considered an advantage.
Benefits
- Attractive salary package
- Travel allowance
- Free parking
- Employee rates
- Special room rates
About Borealis Hotel Group
Industry: Hospitality
Company size: 501-1,000 employees
Borealis Hotel Group (“Borealis”), founded in 1997 and headquartered in Amsterdam, is a fast-expanding European hospitality company. The group, backed by strong institutional investors, is led and supported by a passionate team with an extensive track-record. After selling its former portfolio end 2015, Borealis started building todays portfolio and now operates and owns hotels in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark, all branded by international hotel chains like Accor, Hilton, IHG, and Marriott. Borealis has been and is a solid partner for investors, family offices and the likes. Next to its secured pipeline of additional hotels across continental Europe the group’s ambition is to continue and accelerate its growth by initiating new hotel projects, conversions of existing assets as well as portfolio add-ons to its platform.