• Business Operations: Oversee day-to-day operations across the business, proactively identifying bottlenecks, resolving issues, and implementing improvements to ensure smooth and efficient execution.

• Process Development: Design, document, and implement standard operating procedures (SOPs), workflows, and scalable systems to improve consistency, accountability, and operational efficiency, using tools such as Notion.

• Supply Chain Management: Coordinate supply chain activities, including purchasing, inventory planning, supplier management, and logistics, ensuring product availability and reliable operations.

• Inventory and Fulfillment: Oversee inventory levels, third-party logistics (3PL) providers, warehousing, shipping, and order fulfillment to optimize performance, costs, and delivery reliability.

• Customer Service: Support and coordinate customer service operations, ensuring effective workflows, high service standards, and strong collaboration between customer-facing and operational teams.

• Team Leadership: Contribute to recruitment, onboarding, performance management, and team development while establishing clear responsibilities, accountability, and performance expectations.

• Project Management: Lead cross-functional projects from planning through execution, independently driving initiatives forward while minimizing the need for day-to-day founder involvement.

• Performance Monitoring: Develop and maintain KPIs, dashboards, and reporting systems that provide leadership with clear visibility into operational performance, business challenges, and improvement opportunities.

• External Partner Coordination: Build and maintain effective relationships with suppliers, manufacturers, logistics providers, 3PL partners, and other external stakeholders to ensure reliable execution.

• Continuous Improvement: Identify opportunities to streamline processes, improve resource allocation, reduce inefficiencies, and build operational infrastructure that supports business growth.

• Founder Collaboration: Work closely with the founders to translate strategic priorities into actionable plans, connect different business functions, and ensure the organization operates cohesively.

Requirements:

• At least 3 years of experience in Operations, General Management, or a similar leadership role within a growing business.

• Essential: Direct, in-house experience operating a physical-product direct-to-consumer (DTC) or eCommerce brand, with a practical understanding of how the business functions across multiple departments.

• Demonstrated experience managing several business functions rather than specializing exclusively in a single operational area.

• Strong hands-on experience in supply chain management, inventory planning, purchasing, logistics, order fulfillment, and third-party logistics (3PL) operations.

• Proven ability to develop, document, and implement SOPs, workflows, and scalable processes that improve efficiency and support growth.

• Experience hiring, onboarding, managing, and developing teams, with the ability to establish clear expectations and maintain accountability.

• Strong analytical and problem-solving skills, with the ability to interpret operational data, identify root causes, and implement practical solutions.

• Excellent organizational and project management skills, including the ability to manage multiple priorities and drive initiatives independently from start to finish.

• Strong communication and stakeholder management skills, enabling effective collaboration with founders, internal teams, suppliers, manufacturers, and logistics partners.

• A proactive, hands-on, and ownership-driven mindset, with the confidence to make decisions, anticipate challenges, and take responsibility for operational outcomes.

• Ability to work effectively in a fast-growing, dynamic environment where processes may need to be built or improved as the business evolves.

• Strongly preferred: Experience in health, wellness, supplements, or nutrition, particularly within a physical-product DTC business.

• Strongly preferred: Previous experience working directly with founders in a high-growth eCommerce company.

• Additional advantage: Experience in a Head of Operations, General Manager, Chief Operating Officer (COO), or Chief of Staff role.

Benefits:

• Fully remote work: Work remotely from Romania, with flexibility in managing your work environment.

• High-impact ownership: Take responsibility for key operational functions and directly influence business performance and scalability.

• Close collaboration with founders: Work directly with company leadership, contributing to strategic decisions and translating business priorities into execution.

• Broad operational exposure: Lead initiatives across supply chain, fulfillment, customer service, people management, and business processes.

• Autonomy and responsibility: Drive projects independently, make operational decisions, and implement improvements with a high degree of ownership.

• Opportunity to build scalable systems: Establish processes, reporting structures, and workflows that support the company's next stage of growth.

• Professional development: Expand your leadership and operational expertise within a growing DTC and eCommerce environment.

• Collaborative working environment: Partner with internal teams and external stakeholders to solve problems, improve performance, and deliver shared business objectives.