Key Skills

Job Description

We are looking for a Lead Business Analyst to join a global B2B organization undergoing eCommerce transformation and legacy modernization in West-Vlaanderen, Belgium, with a hybrid working model. You will drive production support and enhancement initiatives, leveraging EPAM's expertise and reusable assets to deliver impactful solutions for an established client. Responsibilities Co-lead and develop a team of functional/business analysts: set direction, priorities and quality standards for the team's work Build, own and continuously improve business analysis processes and ways of working across the organization Act as the primary point of contact between business stakeholders, customers and engineering/delivery teams Facilitate discussions, align conflicting viewpoints and drive decisions with senior stakeholders Own customer communication and ensure business needs are correctly understood and represented Conduct business analysis in the sales and marketing domain with an eCommerce background Document business processes, gather and define requirements Perform problem definition and root-cause analysis Identify improvement opportunities, propose them and drive them through to completion Requirements Very strong soft skills: stakeholder engagement, facilitation, negotiation and consulting Proven experience managing or leading a team of business/functional analysts Very strong problem-solving skills: able to break down ambiguous, complex problems and drive them to resolution Excellent customer communication skills Comfortable operating in a constantly changing environment; able to adjust priorities and approach as circumstances shift Ownership mindset: sees improvements through from idea to completion, not just identification Strong understanding of delivery processes and business workflows in a B2B/eCommerce context Experience as a business analyst in the sales and marketing domain, with an eCommerce background Understanding of the 2-speed IT model (running stable legacy systems alongside fast-moving modernization tracks) Ability to promote, introduce and apply AI in day-to-day work to optimize processes and team efficiency We offer 26 paid holiday days Pension plan scheme Disability insurance (WGA Shortfall insurance) Long-term disability insurance (WIA Top up insurance) EPAM Employee Stock Purchase Plan (ESPP) Commuting to work - costs reimbursement Laptop + corporate simcard + corporate mobile device (subject to certain eligibility requirements) Bike lease Employee Assistance Program Corporate Programs including Employee Referral Program with rewards Learning and development opportunities including in-house training and coaching, professional certifications, and courses

Core Responsibilities

Lead and develop a team of business and functional analysts while improving business analysis processes and standards. Serve as the link between business stakeholders, customers, and delivery teams, owning requirements, analysis, customer communication, and the delivery of improvement initiatives.

Requirements

The role requires proven experience leading analysts, strong stakeholder, facilitation, negotiation, consulting, and customer communication skills, and the ability to resolve complex problems in a changing environment. Candidates should have sales and marketing business analysis experience with an e-commerce background, understand B2B delivery and two-speed IT, and be able to apply AI to improve processes and team efficiency.

Benefits

• 26 Paid Holiday Days
• Pension Plan
• Disability Insurance
• Long-Term Disability Insurance
• Employee Stock Purchase Plan
• Commuting Cost Reimbursement
• Laptop
• Corporate SIM Card
• Corporate Mobile Device
• Bike Lease
• Employee Assistance Program
• Employee Referral Program
• Learning And Development Opportunities
• In-House Training And Coaching
• Professional Certifications
• Courses