Key Skills

Job Description

Delta, founded in 1971, and listed on the Taiwan Stock Exchange (code:2308), is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents. Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years. For detailed information about Delta, please visit: www.delta-emea.com Job Description We are looking for a Senior Sales Coordinator to join our international team and support the smooth management of customer orders, sales operations, and key account activities. The role combines customer coordination, order management, SAP activities, data analysis, and sales support, acting as an important link between customers, Sales, Logistics, Finance, and other internal teams. The ideal candidate is organized, proactive, customer-oriented, and comfortable working in a dynamic international environment with multiple stakeholders. Key Responsibilities: Maintain accurate master data, including pricing and customer information, in internal systems (e.g., SAP/SPS). Process and manage customer orders, delivery dates, and outbound schedules to ensure timely order fulfillment. Respond promptly to customer inquiries and provide accurate information regarding product availability, pricing, delivery schedules. Serve as the main point of contact for key accounts, ensuring smooth order handling, shipment, and invoicing. Build and maintain strong relationships with customers to ensure high satisfaction and ongoing support. Track and analyze order trends, forecast accuracy, and customer demand to support planning and decision-making. Issue invoice and proforma invoice. Review AR/ follow up overdue invoice and process logistic-related invoice. Collaborate effectively with cross-functional teams and remote colleagues to ensure aligned and efficient operations. Follow up with internal and external stakeholders to resolve incomplete, inaccurate, or missing information. Support the Sales team with customer documents, CRM updates, sales reporting, sample coordination, and administrative tasks to ensure smooth and professional customer engagement. Qualifications Bachelor’s or Master’s degree in a relevant field. Minimum of 2 years of experience working with SAP in a supply chain management, customer support, or related role within a dynamic international environment. Ability to work effectively under pressure, prioritize tasks, and proactively solve problems. Strong team player with the ability to work independently and manage multiple stakeholders while delivering accurate and timely results. Hands-on experience with relevant SAP transactions. Excellent verbal and written communication skills in English. German, French, or Polish are considered an advantage. Experience with data analysis and reporting tools such as Power BI, R, SQL, or similar tools is a plus.

Core Responsibilities

Manage customer and key account orders, master data, delivery schedules, invoicing, and customer inquiries, coordinating with Sales, Logistics, Finance, and other teams. Analyze order and demand trends, support sales reporting and CRM updates, and follow up with stakeholders to resolve information gaps and ensure efficient customer service.

Requirements

A bachelor’s or master’s degree in a relevant field and at least two years of SAP experience in supply chain management, customer support, or a related role are required. Candidates should communicate effectively in English, manage multiple priorities and stakeholders, and work accurately under pressure; German, French, or Polish, and experience with Power BI, R, SQL, or similar tools are advantages.