Key Skills

Job Description

Hello, our name is Customertimes, but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. About this job: Purpose of the role: The Salesforce Marketing Consultant is responsible for developing, implementing, and optimizing digital marketing and customer engagement initiatives across inbound and outbound channels. The role combines strong CRM and marketing automation expertise with support for content workflows and cross-functional collaboration with brand, creative, and operational teams. The ideal candidate understands both the functional and technical aspects of Salesforce Marketing Cloud (SFMC) and enjoys working at the intersection of marketing execution, customer data, and content readiness. The candidate also acts as a backup Ops Manager to cover the US time zone. Location: Germany, Netherlands, France, Spain, Italy, Portugal, Switzerland, Belgium, Sweden, Denmark, Norway, Finland, Ireland, Poland, Austria, Czech Republic, Romania, Hungary, Greece How you'll make an impact: Act as the main Salesforce point of contact for the client: run requirement sessions, demo solutions, gather feedback, and manage a steady backlog of enhancements and support tickets; Design and build Service Cloud processes: case management, queues, assignment and routing, SLAs/entitlements, Email-to-Case, and customer notifications; Own the customer support portal on Experience Cloud: self-registration, login, branding, page layouts, and case visibility for portal users; Build and maintain custom applications on the platform, including data model, screen flows, record-triggered flows, history tracking, and reporting; Design and run integrations with third-party tools (e.g., PagerDuty, Jira, Slack, marketing automation) using Connected Apps, OAuth, and REST APIs; Support quote-to-cash processes: advise on CPQ / Revenue Cloud setup and how it connects with Opportunities, Accounts, and downstream processes; Design and maintain the security model: profiles, permission sets, sharing rules, and data separation for regulated or sensitive accounts; Troubleshoot and fix production issues, including flow errors, Apex exceptions, data limits, and integration failures, and find the root cause; Write Apex and LWC where configuration isn't enough; Handle org administration: user setup, licenses, reports and dashboards, field deprecation, and technical debt cleanup; Support AI and agentic tooling on Salesforce (e.g., MCP connectors, API access for AI tools); Take part in knowledge transfer and write clear documentation for the client's team. What makes you a great fit: 6+ years of hands-on Salesforce experience, at least 3 of them in client-facing consulting; Strong Service Cloud experience: case lifecycle, queues, routing, SLAs, Email-to-Case; Strong Experience Cloud experience, including portal self-registration, external user licenses, and sharing for external users; Expert in Flow (screen, record-triggered, and scheduled) and confident in debugging it in production; Working knowledge of Apex, triggers, and LWC: able to read, fix, and extend existing code; Solid understanding of the Salesforce security and sharing model; Experience with integrations: Connected Apps, OAuth, REST APIs, and AppExchange connectors; General understanding of Salesforce CPQ / Revenue Cloud: the quote-to-cash flow, the product catalog and pricing concepts, and how quotes connect to Opportunities. Hands-on implementation experience is a plus; Able to own a client backlog independently, prioritize it, and talk to both business and technical people; Fluent English, spoken and written; Certifications: Platform App Builder and Service Cloud Consultant required; Experience Cloud Consultant, Platform Developer I, or CPQ Specialist strongly preferred.

Core Responsibilities

Serve as the client’s primary Salesforce contact, managing requirements, demonstrations, feedback, enhancements, and support while designing and maintaining Service Cloud, Experience Cloud, custom applications, security, and integrations. Support quote-to-cash processes and Salesforce AI tooling, troubleshoot production issues, administer the org, and document solutions for knowledge transfer.

Requirements

Requires 6+ years of hands-on Salesforce experience, including at least 3 years in client-facing consulting, with strong Service Cloud, Experience Cloud, Flow, security, and integration expertise. Candidates should be able to work with Apex, triggers, and LWC, understand CPQ or Revenue Cloud, communicate fluently in English, and hold Platform App Builder and Service Cloud Consultant certifications.