Part-Time IT Help Desk Support 24 hours a week
Key Skills
Job Description
Who we are SIG is an ambitious global technology and consultancy firm delivering independent software quality assurance solutions. We believe we can make the world a better place by helping developers and organisations create better software. To accomplish this, our Software Development Team is continuously improving and expanding our Software Intelligence Platform. How we work As a member of the IT Support team you will automate provisioning of Apple devices. Additionally, you will be on call with internal clients for direct support. Typically, your work will consist of: Documentation/automation Contributions to features and problem solving Employee satisfaction with IT Support Improving security awareness Where you come in The IT Support oversees computer systems for the business and offers support to the system users of SIG Overseeing user access to the network, manage Switches/Wifi/Routers On- and Off-boarding (setup) users, installing and maintaining Apple devices, on-premise user- and application support and instruction, helpdesk ticket assignment, management and monitoring Manage a fleet of Apple devices using technologies like Okta, SimpleMDM and Munki Improve security of the office automation What's in it for you? You will receive rigorous training in SIG propriety toolset and methodologies. We will help you achieve your goals through continuous professional development and regular career progression sessions. Activities Gain SIG expertise and learn all about SIG offerings Share knowledge with your colleagues / coach them / act as a sparring partner Handle and process client ticket request, document client related or internal processes Contribute to automation of processes Manage user access to specific applications Job requirements MBO - HBO or equivalent formal training in Computer Science/Engineering 2+ years' work experience in an IT technical field Excellent interpersonal skills Analytical and geared to problem solving Service mentality towards clients Experience with managing a fleet of Apple devices using technologies like SimpleMDM, Munki, AutoPkg, or Jamf is a plus Excellent command of the English language, verbal & written
Core Responsibilities
Provide direct IT support to internal users, manage help desk tickets, and oversee user access, onboarding and offboarding, and Apple device setup and maintenance. Manage the Apple device fleet and network, document and automate support processes, and contribute to improving office security and employee satisfaction.
Requirements
Applicants should have MBO–HBO-level or equivalent formal training in computer science or engineering and at least two years of experience in a technical IT field. Strong interpersonal, analytical, problem-solving, and service skills are required, along with excellent written and spoken English; experience with Apple device management tools is a plus.
Benefits
- Professional Development
- Career Progression
About Software Improvement Group
Industry: Software Development
Company size: 51-200 employees
Software Improvement Group (SIG) empowers organizations to govern the software their business runs on. Through complete portfolio analysis, benchmarking, and strategic guidance, SIG helps companies build better software and adopt AI without losing grip on cost, speed, and risks. Sigrid®, its software portfolio governance platform, is offered as Sigrid Core and Sigrid Axis. AI makes writing code faster than ever, and harder to trust. Sigrid Core is built on SIG's benchmark data and quality models, showing organizations whether their software is sound and what it will cost them if it isn't. Sigrid Axis builds on that same foundation as the deterministic layer for probabilistic AI and works with AI coding agents to produce code that is secure, maintainable, and true to the architectural design. SIG operates the world's largest software quality benchmark, consisting of over 600 billion lines of code across more than 40,000 systems and 300+ technologies. It is also the world's only ISO/IEC 17025-accredited laboratory for software quality analysis, and co-developed standards such as ISO/IEC 5338, the global standard for AI lifecycle management, and prEN 18282, the forthcoming official AI Act security standard. Founded in 2000 and headquartered in Amsterdam, SIG has offices in North America and Europe, and partnerships across the world for global support. Combining renowned quality models with technology and over 25 years of industry-leading expertise, SIG is the global authority on continuous software portfolio governance.