Key Skills

Job Description

Customer Service Specialist German (min. 12-16h/w) Help our international customers so that they can feel completely at home at Gomibo! Part-time | Min. 12-16 hours per week | Headquarters Groningen All phones and providers in one place. At Belsimpel, we go to great lengths for all our customers and in every situation. We want to distinguish ourselves by the service we offer and we do this by applying our family mindset. Helping customers, like you would help your own family. We now work with a team of more than 150 highly educated, driven students and young professionals. Together, we ensure that every customer is treated in the best possible way. With the international brand Gomibo we want to change the entire European mobile market, starting with Germany. What do you do as a Customer Service Specialist? As a customer service specialist, you ensure that each customer is well served and therefore happy and satisfied after their contact with you. Nowadays, we send a lot of parcels to Germany, which is why we are expanding our customer service with a team of colleagues who have a good command of the German language. Of course, we also want to offer our customers in Germany the best service! So do you have a good command of the German language? Then we might be looking for you. At Belsimpel, customer friendliness always comes first, which is why we do not work with sales targets or bonuses. You provide each customer with personal but also independent advice. Does the customer want a phone that he can only use to make and receive calls? Then you wouldn't recommend the most expensive and fastest device, would you? We believe that if we help the customer as honestly as possible, the customer will automatically come back to us. During the training you will learn all about our working methods and the latest phones and gadgets. You don't have to be an expert in this yet, but it is important that you are eager to learn and want to know more about it. As part of Team Customer Service, you know exactly how to ask the right questions to find out which device suits the customer best or where the customer could use some extra help. Does the customer have a question about the guarantee procedure? You know the answer in no time and make sure the customer understands it even better. In the beginning, this will mainly be by email, but if a customer has problems while ordering, you call the customer to lend a hand. You go the extra mile every day to offer our customers the very best solution. Did something go wrong by accident? Then you make sure that the customer is fully satisfied again. It may be that you come up with a solution that falls outside the standard working method. Can’t find a solution by yourself? Then your colleagues are always there to think along with you, after all, you are a team. What does the Customer Service Team look like? Every day of the week, from early to late, Team Customer Service goes to great lengths for all customers who could use some help. You can flexibly combine your hours with your studies as our customer service team is open 7 days a week between 9:00 and 23:30. Within this international customer service team, there are two specialisations: Mobile World and Technical Service. As a Mobile World Specialist, you help international customers make the right choice for a device or accessory. In the Technical Services specialization, you help customers with (technical) questions about a device, for example, with setting up the mail or if their Internet is not working. In this function, you will develop communication and problem-solving skills that will benefit you for the rest of your career. This is what your day could look like After college you cycle to our office on the Grote Markt. When you enter, Rosalie greets you enthusiastically and you chat about the past weekend. After hanging up your coat, you walk to the meeting room where the day's activities begin. It promises to be a busy, but fun day. The new iPhone is being launched today, so many customers will be asking for your advice on selecting their device. Yesterday you worked an email shift and today you're looking forward to speaking to a lot of nice customers during your call shift! You answer each customer's question and constantly think about how you can go the extra mile. At the end of your shift, you turn off your computer with a clear conscience - you've made a lot of customers happy today. Besides, it's Friday, which means: the VrijMiBo (Friday afternoon drinks)! Jesse is waiting for you at the tap and provides you with a cold beer, after which you drink it in the bright sunshine on the roof terrace with your colleagues Jochem and Bianca. What to expect from us? What you will get in return A gross hourly wage between €10,24 (age 18) and €16,20 (age 21+), including holiday pay. Thanks to our growth opportunities you can earn more within half a year, depending on your development and dedication! A lot of benefits, such as drinks, discounts and sporting opportunities. How to fit it in next to your studies We are open from Monday to Saturday. On weekdays from 09:00 to 21:00 and on Saturday between 09:00 and 17:00. 4 or 8 hour shifts that you can schedule yourself Working in the centre of Groningen! What you can learn The longer you work with us, the more new tasks and responsibilities you can take on. Your development is our priority; you will benefit from this throughout your career! Why it's so much fun Working with a large group of fellow students. VrijMiBo's (Friday Afternoon Drinks), team outings, company parties and festivals. Joining in on sport classes, or taking the Belsimpel Dinghy (Boat) out for a tour. What does the application procedure look like? You can apply until October 23. Applying after this deadline is also possible, but your application will then be considered for the next group. After submitting your application, we will review it carefully. We may contact you by phone in the meantime to ask a few additional questions. If you are offered the position, you will start with an extensive onboarding programme, during which you will be trained to become a specialist. The training sessions mainly take place on Monday evenings. You will work a maximum of 16 hours per week, and even during the training weeks you can plan your hours flexibly. Career opportunities At Belsimpel, we work with different levels. You start at the customer service with emailing and jump in the line as soon as a German customer calls. When you have been employed a little longer, there is the possibility to grow to a higher level, where you get more tasks and more responsibilities. Eventually, you can move up to the role of coordinator, where you will be helping colleagues with difficult issues or training and coaching new colleagues. Besides growing within your own function, working in customer service is a good basis to grow into another (study-related) function within Belsimpel, either during or after your studies. Who are you? You see the core of a problem or question straight away and you solve everything as efficiently as possible. You are involved and feel responsible for the customers you speak to. You are fluent in German and English. In addition, you can understand Dutch, but speaking Dutch is not required. You are studying at least at hbo/university level. You will be in Groningen for at least 1 year and are available to join our team. (preferably longer!) You are available (at least) 1 evening per week and 1 weekend day per 2 weeks. You can work a minimum of 12-16 hours per week. You have Dutch healthcare insurance. If you have any questions regarding this vacancy, you can always contact our Talent & Recruitment Specialists. They are available on business days between 9:00 and 17:30 at the phone number 050-2113856. You can also send an email to [email protected]. Do you want to know what the application process looks like? Click here. Gomibo Benefits Will you be there soon? And only if you want to, because if you don't like it, that's fine too. At Gomibo, everyone can be themselves. Bij Belsimpel gaan we iedere dag tot het uiterste voor onze klanten. Dat is met miljoenen mogelijke combinaties best een uitdaging, maar wel een die we met beide handen aangrijpen. Word je hiervan net zo enthousiast als wij en ga jij ook voor de absolute tien? Dan zijn wij op zoek naar jou!

Core Responsibilities

Assist German-speaking customers by email and phone with product selection, orders, warranty questions, and technical issues. Provide honest, personalized advice and resolve problems efficiently, escalating or collaborating with colleagues when needed.

Requirements

Applicants must be fluent in German and English, understand Dutch, and be studying at least at HBO or university level. They must be available in Groningen for at least one year, work at least 12–16 hours per week including one evening per week and one weekend day every two weeks, and have Dutch health insurance.

Benefits

• Holiday Pay
• Drinks
• Discounts
• Sports Opportunities
• Team Outings
• Company Parties
• Festivals
• Career Development