Business Analyst - Digital Assets
Key Skills
Job Description
We are looking for a Senior Customer Journey Expert, Digital Assets to join our international team in Amsterdam. This role combines product management, delivery leadership, payments expertise and business analysis. You will help shape and deliver digital asset capabilities that enable new forms of payments, settlement, liquidity management and treasury services for ING's internal businesses and clients. You will work closely with Product Managers, architects, engineers, operations, risk, compliance and business stakeholders across ING to translate digital asset opportunities into scalable banking capabilities and production-ready services. The Team Payments & Settlement Services (PSS) is at the heart of ING's payment, liquidity and settlement infrastructure. We provide safe, secure, compliant and reliable services that support ING's Wholesale Banking, Retail Banking and Financial Markets businesses globally. As part of ING's Digital Asset Strategy, PSS is building the next generation of payment and settlement capabilities to support tokenised forms of money, including stablecoins, tokenised deposits, and future digital settlement solutions. We are establishing the foundational infrastructure required to connect traditional banking services with emerging digital asset ecosystems while maintaining ING's standards for resilience, control, security and regulatory compliance. Key Responsibilities As a Senior Customer Journey Expert, Digital Assets, you will drive the analysis, design and delivery of digital asset, tokenisation and distributed financial infrastructure capabilities within ING. You will be responsible for translating business opportunities and market developments into concrete product requirements, operational processes and technology solutions. Acting as a bridge between business stakeholders and engineering teams, you will ensure solutions are commercially relevant, operationally sound and aligned with ING's risk and control framework. This role offers a unique opportunity to contribute to one of ING's strategic growth areas and help define how digital money and tokenised assets integrate into the future of banking. Deliver digital asset payment, settlement and liquidity capabilities, including stablecoins, tokenised deposits and blockchain-enabled payment solutions. Translate business requirements into product features, user stories and solution designs, bridging business stakeholders and engineering teams. Define end-to-end operating models, payment flows, booking models and settlement processes. Drive backlog prioritisation, feature refinement and Agile delivery execution. Coordinate stakeholders across business, operations, architecture, engineering, risk and compliance functions. Support testing, implementation and operational readiness activities. Partner with Risk and Compliance teams to ensure solutions comply with ING governance, security, risk and regulatory requirements. Act as the primary product subject matter expert for payment and tokenized deposit use cases and activation within Digital Asset. Who Are We Looking For? We are seeking an experienced product professional with a strong background in payments, settlement infrastructure, and digital assets, who can lead complex initiatives and translate strategy into execution. Requirements 10+ years' experience in Product Management, Business Analysis, Payments, Financial Market Infrastructure, FinTech, or Digital Assets. Proven track record delivering complex business and technology programmes in a regulated financial environment. Strong knowledge of at least two of: cross-border payments, correspondent banking, clearing & settlement, SWIFT/real-time payments, or financial market infrastructures. Understanding of blockchain, stablecoins, tokenised deposits, wholesale CBDCs, smart contracts, custody, wallet infrastructure, and digital asset settlement models. Excellent analytical, communication, and stakeholder management skills. Preferred Hands-on experience with stablecoins, tokenised deposits, tokenised cash, or blockchain-based payments. Familiarity with European digital asset and payment regulations. Rewards And Benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The Benefits Of Working With Us At ING Include 25-28 vacation days depending on contract Pension scheme 13th month salary 8% Holiday payment Hybrid working Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues About Us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions? Please visit our Frequently Asked Questions section to find some answers on questions you might have. If you're questions are not answered, you can also contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
Core Responsibilities
Lead the analysis, design, and delivery of digital asset payment, settlement, and liquidity capabilities, translating business opportunities into product requirements, operating models, and technology solutions. Coordinate business and technical stakeholders, manage Agile backlogs and delivery, and support testing, implementation, operational readiness, and compliance with risk and regulatory requirements.
Requirements
Requires 10+ years of experience in product management, business analysis, payments, financial market infrastructure, fintech, or digital assets, with a record of delivering complex programmes in regulated financial environments. Candidates should have strong knowledge of at least two specified payments or settlement domains and an understanding of blockchain and digital asset concepts; hands-on digital asset experience and familiarity with European regulations are preferred.
Benefits
- 25-28 Vacation Days
- Pension Scheme
- 13th Month Salary
- 8% Holiday Payment
- Hybrid Working
- Personal Growth Opportunities
- Challenging Work
- Informal Working Environment
About ING Nederland
Industry: Banking
Company size: 10,001+ employees
ING is a global bank with a strong European base. With 14,500 employees in the Netherlands, we’re one of the biggest employers in the country. Our research tells us that we stand out here because of our great working culture, competitive benefits and interesting work. We believe in sustainable progress for all, not just for the few. We aim to support and contribute to economic, social and environmental progress. Because progress doesn’t start with perfection. It starts with people, their ideas and their drive to make things better. Collaborative and inclusive We’re proud of our diverse and multinational make-up. Joining the ING team means contributing to a collaborative and inclusive culture, having a hybrid way of working and being part of the positive impact that we strive to make on people and the planet. We don’t believe in one ‘perfect’ way of doing things. The best solutions emerge when people work together, stay curious and learn from each other. You’ll get responsibility from day one, along with the trust and freedom to make your own choices and contribute your perspective. Purpose ING’s purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do. Rather than telling our people what to do, we trust them and encourage them to carve out their career in a way that works best for them. We want to enable people to grow in their own way, without being held down. Because doing great things starts by doing your thing. So, are we offering the perfect job? Maybe not. But you might find something better: a place where you can be yourself, keep growing and make an impact through the work you do.