Key Skills

Job Description

Sensitech | A Carrier Company Overview At Sensitech, a Carrier company, we're helping the world's leading food brands reduce waste, protect product quality, and improve supply chain performance through advanced cold chain visibility solutions. We are looking for a Food Program Manager EMEA to manage strategic customer programs, drive solution adoption, and turn data into meaningful business insights. Acting as a trusted advisor to global food industry customers, you will lead implementations, optimize supply chain performance, and help customers maximize value from our IoT, analytics, and digital visibility platforms. This is a highly visible, customer-facing role combining program management, data analytics, and commercial partnership, all while contributing to the global mission of reducing food waste. What will you be doing? As a Food Program Manager, you will be the primary post-sales contact for strategic customer accounts, ensuring they maximize value from Sensitech's digital solutions while driving continuous improvement across their supply chains. Key Responsibilities Own the end-to-end customer lifecycle, including onboarding, implementation, software adoption, program expansion, and ongoing customer success. Act as a trusted advisor and strategic partner to major food manufacturers, distributors, and retailers across EMEA. Analyse cold chain and logistics data to identify trends, risks, opportunities, and performance improvements. Translate complex data into actionable recommendations that customers can easily understand and implement. Lead customer business reviews and present operational insights to senior stakeholders, executive teams, and industry audiences. Serve as the Voice of the Customer, partnering closely with Product Management, Engineering, Quality, and Support teams to influence future product development. Develop implementation plans and continuous improvement roadmaps that help customers optimize cold chain performance and reduce food waste. Drive adoption of AI, automation, machine learning, and predictive analytics to improve both internal processes and customer outcomes. Collaborate closely with Sales teams to support account growth strategies and identify opportunities for expansion. Manage multiple customer programs simultaneously while maintaining high levels of quality, organization, and customer satisfaction. Travel across Europe to support customer engagements, business reviews, workshops, and industry events. Do you have? Bachelor's degree in Engineering, Supply Chain Management, Business, Analytics, Logistics, or a related field. 5+ years of experience in Program Management, Customer Success, Software Implementation, Supply Chain Consulting, or a similar customer-facing role. Experience working within complex global supply chain, logistics, visibility platform, or cold chain environments. Strong analytical skills with experience using data visualization and business intelligence tools Proven ability to transform data into practical business recommendations and measurable customer value. Experience managing enterprise customers and engaging confidently with senior stakeholders. Excellent project management and organizational skills, with the ability to balance multiple priorities. Strong communication and presentation skills, including the ability to present to executive and board-level audiences. Fluent English, German, Italian, or Spanish, are highly desirable. What We Offer A collaborative international environment with opportunities to work alongside experts across Sales, Engineering, Product Management, Data Analytics, and Customer Success. High levels of autonomy, flexibility, and ownership in managing your customer portfolio. The Program Management team operates with significant independence and accountability for customer outcomes. Hybrid working model with flexibility to manage your schedule. Ongoing learning and development opportunities. Career growth within a global organization committed to innovation and digital transformation. Pay Range €57,500.00 - €114,500.00

Core Responsibilities

Manage the end-to-end lifecycle of strategic food-industry customer programs across EMEA, from onboarding and implementation through adoption, expansion, and ongoing success. Analyze cold-chain and logistics data, advise customers on performance improvements, present insights to senior stakeholders, and collaborate with internal teams to improve products and grow accounts.

Requirements

Requires a bachelor's degree in a relevant field and at least five years of experience in program management, customer success, software implementation, supply chain consulting, or a similar customer-facing role. Candidates should have experience with complex supply chains or cold-chain environments, strong analytical and project management skills, and the ability to communicate recommendations and present to senior stakeholders; additional European languages are highly desirable.

Benefits

• Collaborative International Environment
• Autonomy, Flexibility, And Ownership
• Hybrid Working Model
• Learning And Development Opportunities
• Career Growth Opportunities