Key Skills

Job Description

Responsibilities: Perform 7x24 on-site IDC presence as required by customer Cloud. Respond to incidents and execute work orders, including ad hoc tasks, in accordance with service SLA requirements. Identify potential risks, implement risk controls, and continuously optimize EOP processes. Be able to independently complete all work orders according to SOP and work order requirements, and provide insights and continuous optimization for SOP processes, quality control, and efficiency improvement. Also capable of managing and leading the team to enhance stability and efficiency. Be familiar with project management tools and methods, and have the ability to coordinate projects, optimize project processes, and deliver or exceed expected results. Work Experience: Industry experience: More than 1 years Years of experience: More than 1 years Skills: Data center operations skills, understanding of IT infrastructure, team management, communication and collaboration General Competencies: Communication: Logical and clear expression, polite listening Collaboration: Team spirit, collaborative and supportive Management: Team management and project coordination skills

Core Responsibilities

Provide on-site data center operations, respond to incidents, and complete work orders in line with service-level agreements and standard operating procedures. Identify and control risks, improve operational processes, and coordinate projects while leading the team to enhance stability and efficiency.

Requirements

More than one year of industry and work experience is required, along with data center operations skills and an understanding of IT infrastructure. The role also calls for team management, clear communication, collaboration, and project coordination capabilities.