Key Skills

Job Description

Skill - End User Computing, deskside support, IMACD and hardware break/fix across endpoint, peripheral, network, printing and basic server services. - 5+ years’ experience in EUC/deskside support, IMACD and hardware break/fix. - Strong troubleshooting skills across endpoints, applications, printing, connectivity and peripherals. - Hands-on knowledge of Active Directory, Microsoft Entra ID, Intune, Patch My PC and endpoint security. - Working knowledge of switches, routers, wireless access points, Sophos firewalls, servers, UPS and print services. - Experience with component replacement, upgrades, vendor/OEM coordination and remote-hands support. - Required authorization/certification for onsite network maintenance and break/fix activities. - Self-motivated and able to learn new technologies; professional English required and Dutch preferred. - Deliver onsite IMACD, deskside support and hardware break/fix for approved end-user devices. - Resolve hardware, software, connectivity, printing and peripheral issues; escalate when needed. - Support device administration, software deployment, patching and endpoint-security updates using approved tools. - Assist with technology rollouts, user awareness and training. - Coordinate OEMs and vendors for repairs, warranty cases, replacements and equipment returns. - Provide swap devices, secure console access and onsite support for remote teams. - Perform basic network, server, UPS, Active Directory, Entra ID, file, print and cloud operational checks. - Maintain accurate incident, asset, change, warranty, stock and handover records.

Core Responsibilities

Provide onsite end-user computing and deskside support, including IMACD, hardware repairs, troubleshooting, device administration, software deployment, patching, and endpoint-security updates. Coordinate vendors and equipment repairs, support technology rollouts and remote teams, perform basic infrastructure checks, and maintain accurate incident, asset, change, warranty, stock, and handover records.

Requirements

Requires at least five years of experience in EUC or deskside support, IMACD, and hardware break/fix, with strong troubleshooting skills across endpoints, applications, connectivity, printing, and peripherals. Candidates should have hands-on knowledge of Active Directory, Entra ID, Intune, Patch My PC, and endpoint security, working knowledge of network and server infrastructure, required authorization or certification for onsite network maintenance, and professional English; Dutch is preferred.