Key Skills

Job Description

Skill - End User Computing, deskside support, IMACD and hardware break/fix across endpoint, peripheral, network, printing and basic server services. - 5+ years’ experience in EUC/deskside support, IMACD and hardware break/fix. - Strong troubleshooting skills across endpoints, applications, printing, connectivity and peripherals. - Hands-on knowledge of Active Directory, Microsoft Entra ID, Intune, Patch My PC and endpoint security. - Working knowledge of switches, routers, wireless access points, Sophos firewalls, servers, UPS and print services. - Experience with component replacement, upgrades, vendor/OEM coordination and remote-hands support. - Required authorization/certification for onsite network maintenance and break/fix activities. - Self-motivated and able to learn new technologies; professional English required and Dutch preferred. Deliver onsite IMACD, deskside support and hardware break/fix for approved end-user devices. - Resolve hardware, software, connectivity, printing and peripheral issues; escalate when needed. - Support device administration, software deployment, patching and endpoint-security updates using approved tools. - Assist with technology rollouts, user awareness and training. - Coordinate OEMs and vendors for repairs, warranty cases, replacements and equipment returns.

Core Responsibilities

Provide onsite IMACD, deskside support, and hardware break/fix for approved end-user devices, resolving or escalating hardware, software, connectivity, printing, and peripheral issues. Support device administration, software deployment, patching, endpoint security, technology rollouts, user training, and vendor or OEM repair and replacement coordination.

Requirements

Requires at least five years of experience in end-user computing or deskside support, IMACD, and hardware break/fix, with strong troubleshooting skills. Candidates should have hands-on knowledge of Active Directory, Microsoft Entra ID, Intune, Patch My PC, and endpoint security, plus working knowledge of network and infrastructure equipment; authorization or certification for onsite network maintenance and break/fix is required.