Key Skills

Job Description

Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Senior Sales Ambassador to join the Retail team based in Roermond. As a Senior Sales Ambassador for our new Roermond Store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity. Job Responsibilities: Brand Ambassador Excite and install passion and pride for the brand. Embody the brand image for customers and the store team and have a strong understanding of the brand DNA. Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines. General Store VM/ Client Management Reflect the visual merchandising guidelines promoting the brand image. Enhance customer service standards in store to ensure the best client journey. Sales/ Business Monitoring Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand. Build and maintain a relationship with them. Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets. Process the sale in a confident and professional manner. Gather the client’s CRM details to enlarge your client book. Drive your product knowledge by keeping up to date with fashion trends. Update yourself on all product lines through research. Ensure all Company policies and procedures are attended. Support control and management of stock. Profile & Experience: A minimum of 2 years’ experience in sales in a luxury, high fashion environment Experience in selling RTW / LG Passion for fashion and sales A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience Excellent personal presentation – a Marc Jacobs Brand Ambassador Understanding of Retail KPIs A fluent level in English is essential and additional languages are an advantage

Core Responsibilities

Represent the Marc Jacobs brand, deliver an excellent customer journey, and build lasting client relationships to support sales and store productivity. Promote products through informed recommendations, maintain brand and visual merchandising standards, collect client CRM details, and support stock control and company procedures.

Requirements

Applicants need at least two years of sales experience in a luxury or high-fashion environment, including experience selling ready-to-wear or leather goods. They should be passionate about fashion and sales, focused on exceeding targets and meeting client needs, understand retail KPIs, present themselves in line with the brand, and speak fluent English; additional languages are an advantage.