Key Skills

Job Description

Welcome to New Black! We are just a bunch of NERDS, transforming the world of (e)commerce with our truly unique Contextual Commerce platform, called EVA. Our purpose is to help globally operating brands and retailers to become adaptive to change. EVA is the engine that powers digital retail solutions, a secure, cloud-based platform that is set up to improve the consumer experience. We facilitate flexible infrastructure, enable digital transformation, and help our customers deliver a true contextual experience and functionality to their customers faster and smarter. We work for leading brands and retailers such as Rituals, Dyson, G-Star, AFC Ajax, Kiko Milano, and many more. A different kind of vacancy! This isn't a "we needed someone yesterday" vacancy. We're always looking for strong Subject Matter Experts, and we'd rather meet the right person early than rush a hire later. So think of this as an open invitation: if you know one of the domains below inside out and the role sounds like you, tell us about yourself. We'll read every application carefully and take our time with the conversations that follow. That means the process may move more slowly than you're used to, we want to find the right fit, for us and for you. Our Philosophy New Black, is a company like no other. That is a promise. NEW BLACK believes work is more than compensation; we embrace holacracy to foster collaboration, aligning as a team without rigid reporting lines for agility and responsiveness. NEW BLACK is dedicated to hard work and continuous improvement, viewing success as a shared responsibility and striving for excellence. NEW BLACK is more than a software company; we are a next-generation platform transforming (e)commerce, filled with passionate people who love what we do. NEW BLACK is ambitious; we are profitable and fully bootstrapped (no investors, no debts), granting us the freedom to shape our company as we see fit. NEW BLACK wholly owns its intellectual property, enabling us to make independent decisions about our products and innovate with the latest technology. NEW BLACK has formed strategic partnerships with top global brands like Apple, Microsoft, Adyen, and Deloitte, creating an ecosystem for global expansion and sustainable success. About your role What a Subject Matter Expert does Each Subject Matter Expert is the go-to person for one domain of EVA. You make sure that knowledge doesn't stay in your head, and that it helps our customers, our product, and our colleagues. In practice, you will: Become the most knowledgeable person at New Black in your domain, while keeping a solid understanding of EVA as a whole. Help our customers to onboard to our platform, implementing their business needs and challenge requests where needed. Be part of the knowledge circle representing your domain. Take in, pre-refine, and deliver requests for change in Jira within our agreed SLAs. Help shape, validate, and implement new EVA features that touch your domain. Answer customer questions that our documentation doesn't cover yet, within SLA, and keep customers informed while their question is in progress. Organize workshops & knowledge session with our customers. The domains We have Subject Matter Experts in each of the domains below. You don't need experience in all of them. Deep experience in one is exactly what we're looking for. Fiscalization & Compliance. Retail looks different in every country. This domain covers fiscalization, e-invoicing, digital tax reporting, and local regulations across the 40+ countries where EVA operates. It makes sure every transaction is compliant wherever it happens. Experience with fiscal regulations, tax authorities, or retail compliance in multiple markets is a strong match. Checkout. This is where the sale happens: point of sale, mobile POS, payments, and everything a store associate or customer goes through to complete a purchase. If you know how retail checkout works in stores and online, including payment flows and edge cases, this could be your domain. Loyalty. This covers EVA's loyalty engine and everything that keeps customers coming back, like loyalty programs, rewards, promotions, and customer engagement. Experience designing or running loyalty programs for retail brands fits well here. Logistics. This is how products get from A to B: order management, order routing, fulfilment, inventory, click & collect, ship-from-store, and carrier integrations. Background in retail supply chain, warehousing, or omnichannel fulfilment is what we look for. Finance & Control. This covers the financial side of retail operations, including cash management, reconciliations, general ledger automation, tax management, and financial reporting. It makes sure that what happens in the store matches what ends up in the books. Experience in retail finance, accounting processes, or ERP integrations is a strong match. Foundation. This is the core of EVA that everything else builds on. It includes the platform's base configuration, data structures, networks, integration patterns, SSO & authentication and shared functionality that every other domain depends on. If you like understanding how a system fits together at its core, and you have experience with platform setup or retail master data, this could be for you. Who we're looking for: You don't need to fit a checklist exactly, but you'll probably recognize yourself in most of this: You have solid, hands-on experience in at least one of the domains above, from retail, from a software vendor, from consulting, or from implementation work. You're curious about how things work and you enjoy digging until you really understand them. You can explain complex topics clearly to customers, developers, and colleagues. You like creating structure: documenting, streamlining, and making processes repeatable. You're comfortable with ownership and self-organization, and you don't need a manager to tell you what to do next. You're organized enough to handle requests within agreed timelines. What we offer A company like no other; New Black really takes care of you. We hire with the intention to keep you! To be your own boss, as we don’t have a hierarchy but work holacratically. Everyone is equal. State-of-the-art equipment for your home office (AirPods, MacBook, etc.), and many amazing perks reflecting your effort and input. Flexible working hours - determine your own off-time and working location. Our own chef prepares amazing lunches for you in the office. To be part of something great, not just a job, but a movement in Retail IT landscape. This is a company where everyone works with passion, and they are the best in what they do. We are changing the future of retail worldwide, and we invite you to be part of it. Apply because you’ve got the motivation to change the game of global retail and the skills to back it up. --------- We respect your privacy and protect your data. New Black uses AI‑enabled tools to support parts of our hiring process. This policy explains how we collect, use, and safeguard your personal information during recruitment, following GDPR guidelines & the EU AI Policy.

Core Responsibilities

Serve as the subject matter expert for a specific EVA domain, supporting customer onboarding and translating business needs into platform changes and features. Manage customer requests and questions within agreed service levels, document domain knowledge, and deliver workshops and knowledge sessions.

Requirements

Candidates should have hands-on experience in at least one of the listed retail or platform domains and be curious, organized, and comfortable taking ownership. They should be able to explain complex topics clearly, create repeatable documentation and processes, and manage requests within agreed timelines.

Benefits

• Flexible Working Hours
• Flexible Work Location
• Home Office Equipment
• Office Lunches