Key Skills

Job Description

TOPdesk is an international software company that develops service management software for organizations across a wide range of industries. Founded over 30 years ago, we have grown to more than 700 colleagues across 8 countries, serving millions of users worldwide. We help organizations deliver better services through our software and expertise. Job Description About the role As an Account Manager for our Hungarian customers, you are the main commercial point of contact for your customer portfolio and work closely with our Consultancy and Support teams, as well as with our Development department when needed. You are responsible for the commercial success of your account portfolio and actively contribute to your customers’ growth by identifying opportunities, building a strong expansion pipeline, and securing revenue through structured renewal management. Your responsibilities Take full ownership of all contract renewals within your portfolio, including forecasting based on Commit / Best Case / Pipeline Identify risks at an early stage and define concrete mitigation measures • Negotiate contractual terms within defined commercial guidelines Build and maintain an active expansion pipeline Identify cross-sell and upsell opportunities based on actual customer value and needs (Value-Based Selling) Segment accounts based on revenue potential and whitespace to prioritize your time effectively Conduct regular, results-oriented customer check-ins Collaborate closely with Marketing and Product teams on customer feedback and product needs Work closely with Consultancy and Support to ensure customer success as the foundation for retention and expansion Qualifications Your profile Completed university degree Experience in a customer-facing role with commercial and/or revenue responsibility is preferred Excellent communication and presentation skills • Confident and persuasive presence, combined with an entrepreneurial mindset Strong goal and results orientation, while maintaining a high level of customer and service focus Confident use of CRM systems for pipeline management and forecasting Fluent Hungarian and English are required In addition, fluency in either German or Dutch is required Additional Information What we offer Working at one of the best employers in the Netherlands. A role in an international, fast-growing company. The opportunity to work closely with stakeholders across the organization. Free lunch and barista at the office. 2.5% of your time for volunteer work. A strong focus on diversity, inclusivity, and sustainability. And plenty of additional perks.

Core Responsibilities

Own commercial relationships and contract renewals for a portfolio of Hungarian customers, including forecasting, risk mitigation, and negotiating terms. Build an expansion pipeline by identifying customer-focused cross-sell and upsell opportunities, while collaborating with internal teams to support customer success and retention.

Requirements

A completed university degree is required, and experience in a customer-facing role with commercial or revenue responsibility is preferred. Candidates should have strong communication and presentation skills, a results-oriented and customer-focused approach, confidence using CRM systems, and fluency in Hungarian and English plus either German or Dutch.

Benefits

• Work At A Highly Rated Employer In The Netherlands
• Opportunity To Work In An International, Fast-Growing Company
• Close Collaboration With Stakeholders Across The Organization
• Free Lunch
• Barista At The Office
• 2.5% Of Work Time For Volunteer Work
• Focus On Diversity, Inclusivity, And Sustainability
• Additional Perks