Key Skills

Job Description

Overview Are you passionate about building strong customer relationships and delivering outstanding service in an international business environment? As an Inside Sales Account Coordinator, you will be the primary point of contact for your own portfolio of B2B customers across Europe. You will play a key role in supporting business growth by developing long-term customer partnerships, managing order fulfillment, and collaborating with teams across multiple regions to deliver an exceptional customer experience. Responsibilities Represent SRAM towards customers and act as the primary contact for your assigned customer accounts. Develop and maintain strong business relationships with your B2B customer portfolio, building long-term partnerships based on trust and service excellence. Manage the complete order-to-delivery process, including order entry, scheduling, confirmation, and shipment coordination. Monitor orders and shipments in close cooperation with production and distribution locations in Asia, the USA, and Europe. Respond to and resolve customer inquiries related to orders, lead times, shipments, logistics, products, and services, ensuring customer requirements are consistently met. Collaborate closely with Sales, Finance, Supply Chain, and other internal stakeholders to provide the highest level of customer support. Partner with the Sales team to onboard new customers and maintain accurate customer master data. Identify opportunities to improve customer satisfaction, service levels, and operational efficiency. Participate in cross-functional projects and contribute to the continuous improvement of business processes. Qualifications MBO+ / HBO level education, obtained through formal education and/or relevant professional experience. Excellent written and verbal communication skills in English and Dutch. Additional language skills, particularly German and/or French, are a plus. Strong customer service orientation and commitment to delivering an exceptional customer experience. Excellent interpersonal and intercultural communication skills. Highly organized with strong attention to detail. Ability to manage multiple priorities and deadlines in a fast-paced environment. Proactive, solution-oriented, and self-motivated approach to work. Team-oriented mindset with a collaborative working style. Experience in an international customer service, customer relations, inside sales, account coordination, or order management environment is an advantage. Experience with SAP, CRM systems, or order management processes is a plus. About SRAM SRAM LLC is one of the world's largest suppliers of components to the bike industry. Established in Chicago in 1987, SRAM continues to promote cycling through its products, its advocacy, and its employees who are dedicated to improving the cycling experience. Today, SRAM employs more than 5,000+ employees, in 20+ locations, across 10+ countries. SRAM is proud to be an equal opportunity employer.

Core Responsibilities

Serve as the primary contact for an assigned portfolio of B2B customers, building long-term relationships and resolving inquiries about orders, products, shipments, and services. Coordinate the order-to-delivery process with international production and distribution locations and internal teams, while supporting customer onboarding and continuous process improvement.

Requirements

Requires MBO+ or HBO-level education through formal study and/or relevant professional experience, along with excellent written and verbal English and Dutch communication skills. The role calls for strong customer service, organization, intercultural communication, and prioritization skills; international customer service, inside sales, order management, SAP, or CRM experience is advantageous.