Key Skills

Job Description

Field Service Engineer/ Deskside Support Engineer About The Role What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer/ Deskside Support Engineer – Amsterdam to join our Infrastructure Services Team. In This Role, You Will Participate in troubleshooting for both hardware and software issues; Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality; Provide onsite escorts for Third Parties; Customer Location survey updates (rack elevations, current equipment, etc.); Video room support including endpoints and meeting room panels; Assisting with live events as requested by Customer Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support). Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software). Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues); Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud); Validating that conferencing systems, telepresence systems, and video conferencing suites are operational Checking networked printers and MFDs for error messages Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding) Work Model The role requires working five days a week at the client’s Amsterdam office; there is no hybrid option. What You Need To Have To Be Considered Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required. During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers. Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required. Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies. Deploy End User device hardware upgrades and software patches in line with client compliance policies. Remove decommissioned End User Equipment from client asset systems. Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and escalate to the team leader or manager when guidance is needed. Escort break-fix partners/vendors to device locations when required. Provide enhanced campus desk-side support, including identified walk-up services, to authorized VIPs. For shoulder-tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. What We Offer (Netherlands) Competitive salary Access to Udemy and Cognizant Academy Technology-driven organization with an open team spirit International work environment Contact the Recruiter Megha Nagpal Email: [email protected] Phone: +31 6 2715 5643

Core Responsibilities

Provide onsite field service and Level 2 deskside support, troubleshooting hardware, software, user devices, network access, printers, and conferencing systems. Coordinate vendor visits and installations, configure and deploy devices and software, maintain asset and ticket records, and support authorized VIPs and scheduled onsite requests.

Requirements

The role requires onsite support experience involving end-user devices, hardware and software configuration, troubleshooting, network connectivity, and coordination with third-party vendors. Candidates must follow client security and compliance policies, document tickets adequately, and obtain approval and log a ticket before responding to shoulder-tapped requests.

Benefits

• Access to Udemy and Cognizant Academy
• International Work Environment