• Analyze style guides, glossaries, and client quality updates to determine their impact on content categories, quality criteria, and review expectations.
• Track client feedback, corrections, calibration discussions, and alignment decisions to identify implicit expectations and ensure consistent application across the Slovenian locale.
• Serve as the primary linguistic point of contact for the client's Language Manager on quality discussions, clarifications, arbitration, and escalations.
• Organize regular alignment roundtables with the language community to strengthen shared understanding of quality standards and resolve recurring linguistic issues.
• Prepare structured monthly quality reports covering performance, priority improvement areas, style guide updates, notable errors, and arbitration outcomes.
• Coach reviewers individually using specific examples, conduct shadowing sessions, and deliver targeted training based on real alignment data.
• Monitor the locale's review service performance, including RQE audit results and alignment scores, and implement initiatives to improve quality.
• Maintain an accurate, well-documented arbitration record, ensuring that every issue escalated to the client is valid, evidence-based, and clearly justified.
• Analyze error concentrations, severity trends, and recurring justification patterns to identify systemic quality issues and opportunities for improvement.
• Propose evidence-based style guide enhancements that address recurring challenges and clarify expectations across different content types.
• Share cross-locale quality insights and improvement opportunities with the broader quality management team.
• Build and maintain a productive working relationship with client stakeholders, raising concerns through appropriate channels and minimizing unexpected quality discrepancies.
• Ensure that the language community consistently applies the client's decisions while balancing linguistic accuracy, content purpose, and category-specific requirements.

Requirements:

• 3–5+ years of experience in Localization Quality Assurance (LQA), senior language leadership, quality governance, or a closely related field.
• Direct experience serving as a primary point of contact for client Language Managers or comparable stakeholders.
• Proven experience managing formal arbitration and escalation processes, resolving linguistic disagreements, and facilitating constructive discussions.
• Strong practical knowledge of localization quality evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping.
• Ability to analyze style guide and glossary changes, identify implicit client expectations, and adapt quality standards to different content categories, such as marketing, legal, product, and UI content.
• Experience facilitating one-to-one coaching, reviewer shadowing, language alignment roundtables, and structured monthly quality reporting.
• Strong analytical skills, including the ability to track error patterns, severity changes, alignment performance, and recurring quality issues.
• Ability to turn quality findings and reviewer justifications into actionable recommendations and improvements to linguistic guidelines.
• Native-level proficiency in Slovenian and professional-level English.
• Excellent written and verbal communication skills, sound judgment, and the ability to explain linguistic decisions clearly and diplomatically.
• Strong organizational skills and the ability to manage quality governance activities independently in a remote environment.
• Preferred: Experience supporting large-scale technology localization programs and working with calibration or alignment tools.

Benefits:

• Fully remote freelance arrangement, subject to approved-country eligibility.
• Approximately 24 hours of work per month, providing a defined ongoing project commitment.
• Opportunity to build a long-term professional partnership with international teams.
• Involvement in high-visibility global technology products and localization programs.
• Comprehensive onboarding and ongoing training.
• Access to established linguistic resources and quality management frameworks.
• Opportunity to influence language quality standards, reviewer development, and continuous improvement initiatives.