Key Skills

Job Description

Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic names like Louis Vuitton, Dolce & Gabbana, Bentley, Prada, Versace, and more. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide Our Luxury Partners: Fashion & Couture Louis Vuitton, Saint Laurent, Balenciaga, Versace, Prada, Moncler, Fendi, Bottega Veneta, Ferragamo, COS, Bally, Dolce & Gabbana Jewelry & Watches Tiffany & Co., De Beers, Piaget, IWC, Boucheron, Pandora Beauty & Skincare Guerlain, Sephora, L'Oréal, Givenchy Automotive Bentley, Jaguar, Genesis, Maserati, Vespa What you will be doing: Choose your assignments - align your missions with your personal preferences and profile Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home Observe carefully - check the ambiance, service quality, and overall customer experience Provide honest feedback - use our platform to share your observations through questionnaires Perks of the Role: Collaborate with iconic brands across industries Flexible assignments tailored to your interests Compensation for your time and input, with the potential for reimbursement on purchases A user-friendly platform for managing missions and feedback How to Join the CXG Community: Register: sign up at live.cxg.com and confirm your email Complete your profile: fill out your details to 100% and get verified Get certified: pass the General Certification to access missions Apply for missions: explore assignments with brands that excite you Start evaluating: begin making a difference in the luxury market Compensation: Non-Purchase Evaluations: Earn a fee based on mission complexity Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we're committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years of age or older Current customer of premium and luxury brands Not currently under contract with any retail brands, to ensure impartiality Punctual, organized, detail-oriented, and reliable Observant and passionate about customer experience No prior experience is required; we value honest feedback from genuine customers

Core Responsibilities

Evaluate customer experiences for luxury brands through store visits, online interactions, purchases, or returns. Observe service quality and store ambiance, then submit honest feedback through questionnaires on the CXG platform.

Requirements

Applicants must be at least 18, be current customers of premium or luxury brands, and not be under contract with a retail brand. They should be punctual, organized, detail-oriented, reliable, observant, and interested in customer experience; no prior experience is required.

Benefits

• Flexible Assignments
• Compensation For Evaluations
• Potential Reimbursement For Approved Purchases
• Mobile Platform For Managing Assignments And Feedback