Key Skills

Job Description

This is a newly created role within JD Europe's International Compliance Department and Trust & Safety Operations function. You will investigate marketplace issues and support enforcement across sellers, products, listings and content in our UK and EU marketplaces. The role spans marketplace investigations, notice-and-action, prohibited and restricted products, product safety and IP. You will also contribute operational insight to the continued development of enforcement policies and decision guidance. What you'll do Investigate seller, product, listing and content cases Review reports, account information and evidence and apply JD's enforcement policies Handle notice-and-action and prohibited or restricted product cases Make or implement listing and seller enforcement decisions within defined authority levels Review seller evidence, responses and corrective actions Support product safety and IP/infringement investigations Identify repeat violations, linked cases and patterns of marketplace abuse Maintain clear case records and evidence to support independent review where decisions are challenged Contribute case insights to the development of enforcement policies, SOPs and decision guidance Escalate complex or high-risk cases appropriately Work with Compliance, Seller Support, Customer Service and Marketplace teams to resolve cases effectively What we're looking for Experience in Trust & Safety, marketplace operations, investigations, seller risk, fraud, compliance operations or a related field Marketplace or e-commerce experience preferred Experience reviewing evidence and applying policies, rules or SOPs Strong judgment, analytical skills and attention to detail Comfortable managing cases at volume and escalating exceptions appropriately Experience with marketplace enforcement, product safety or IP is an advantage Practical, organised and comfortable working in a fast-moving international environment Strong written and spoken English; Mandarin or another European language would be an advantage Why this role You will work across a broad range of marketplace Trust & Safety issues, with exposure to investigations, enforcement, product safety and IP across multiple European markets, while contributing to the policies and processes that support effective marketplace enforcement.

Core Responsibilities

Investigate marketplace cases involving sellers, products, listings, and content, and apply enforcement policies to notice-and-action, prohibited-product, product-safety, and intellectual-property issues. Maintain evidence-based case records, identify patterns of abuse, escalate complex cases, collaborate across teams, and contribute operational insights to enforcement policies and guidance.

Requirements

Candidates should have experience in Trust and Safety, marketplace operations, investigations, seller risk, fraud, compliance operations, or a related field; marketplace or e-commerce experience is preferred. They should be skilled in reviewing evidence and applying policies or procedures, exercise sound judgment and analytical attention to detail, manage cases at volume, and communicate strongly in English; Mandarin or another European language and experience in enforcement, product safety, or intellectual property are advantages.