IT Help Desk / Technical Support Specialist
Key Skills
Job Description
We’re looking for an IT Help Desk Specialist to support our daily operations and keep our systems running smoothly. You’ll be the first point of contact for technical issues, helping internal teams, drivers, and customers resolve problems quickly and efficiently What you’ll do Provide technical support for systems, applications, and devices Troubleshoot issues and escalate when needed Track and manage tickets from issue → resolution Set up laptops, accounts, and basic IT tools Support onboarding/offboarding (IT side) Document common issues and solutions ✅ What we’re looking for Experience in IT Help Desk / IT Support / Technical Support Strong problem-solving mindset Basic knowledge of systems, networks, and troubleshooting Good communication skills Able to work in a fast-paced environment
Core Responsibilities
Provide first-line technical support to internal teams, drivers, and customers for systems, applications, and devices. Troubleshoot and escalate issues, manage tickets through resolution, set up laptops and accounts, support IT onboarding and offboarding, and document common issues and solutions.
Requirements
Experience in IT help desk, IT support, or technical support is sought, along with a problem-solving mindset and basic knowledge of systems, networks, and troubleshooting. Candidates should communicate well and be able to work in a fast-paced environment.
About GSM - Green SM
Industry: Internet Marketplace Platforms
Company size: 10,001+ employees
GSM is an innovative technology firm that offers Vietnam's premier all-electric multi-service platform. We provide reliable mobility services, encompassing taxis, electric motorbikes, and on-demand express options throughout Southeast Asia. Our mission is to create a sustainable, green, and convenient transportation solution that empowers communities towards a greener and smarter future. In just one year, GSM has achieved remarkable milestones that deserve recognition: 1. Securing the position of the second-largest ride-hailing platform in Vietnam. 2. Successfully launching a groundbreaking product that has made a significant impact. 3. Garnering acknowledgment as one of Vietnam's top 10 highlights within its economy. Moving forward, we remain committed to pushing boundaries and pioneering the future of transportation in the region. Join us as we shape a sustainable and technologically advanced landscape for all.