Key Skills

Job Description

DHL – a company that connects people! What makes DHL great? Our People! We know each employee’s contribution makes us the #1 Express Delivery and Logistics Company in the world. DHL is committed to maintaining an environment that empowers every team member to make a real impact. Start YOUR career with DHL today at our DHL finance expertise center in Maastricht, where high-quality and complex financial services are provided for the region. This Shared Service Center employs over 550 people, representing 40 nationalities and speaking 34 languages. We are looking for an Query Handling Agent to join the DHL eCommerce Accounts Payable team. How will you contribute to the success of DHL? The eCommerce Accounting team in Maastricht is young, dynamic, and enthusiastic. They are responsible for the accounting of four entities within eCommerce Benelux. As a query handling agent you will be the first contact for suppliers, the business and finance for all queries regarding incoming invoices and payments. Key tasks: Handle all incoming queries regarding invoices and payments contact to stakeholders and Budget Holders Proactive and able to come up with process improvements Preventing future queries if possible through contacting suppliers / business partners / budget holders proactively if necessary Handle queries for all entities Responsible for vendormaster (create new suppliers and maintain excisting) Instruct suppliers and business partners regarding local PtP policies. Do you have what it takes? MBO level (economic/financial), with administrative experience in an accounting environment Excellent communication and strong soft skills Good MS Office skills, especially Excel ERP system knowledge (Oracle, SAP, Basware) Experience with Accounts Payable processes and systems is preferred You are fluent in Dutch and have good command of English What's in it for you? DHL Express is officially certified as a Great Place to Work. You will join an environment where trust and safety are essential. We also offer: A competitive salary, bonus incentives, and a strong pension scheme A wide range of employee benefits Extensive training opportunities RCS Grade O DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Bob Stijnen Talent Acquisition and Development Expert [email protected] DHL Finance Services B.V. Pierre de Coubertinweg 5 6225 XT Maastricht

Core Responsibilities

Handle supplier, business, and finance queries about incoming invoices and payments, and communicate with stakeholders and budget holders. Maintain vendor master data, guide suppliers and business partners on local purchase-to-pay policies, and proactively help prevent recurring queries and improve processes.

Requirements

The role requires MBO-level education in economics or finance and administrative experience in an accounting environment. Applicants should have strong communication and interpersonal skills, good Microsoft Office skills—especially Excel—and fluency in Dutch with a good command of English; accounts payable experience and knowledge of ERP systems such as Oracle, SAP, or Basware are preferred.

Benefits

• Competitive Salary
• Bonus Incentives
• Pension Scheme
• Employee Benefits
• Training Opportunities