Key Skills

Job Description

As an IT Service Specialist, you ensure smooth, stable and secure daily IT support. You are the first point of contact for users, resolve disruptions quickly and contribute to a positive and reliable digital work experience. What will you do? You are the trusted face of the IT service desk, supporting users with incidents, questions and operational requests. You safeguard IT continuity, communicate clearly, take ownership and ensure consistent, high‑quality service delivery. Your responsibilities include: Incident Resolution & Operational Support Register, classify, prioritise and resolve first‑line incidents and service requests. Troubleshoot Windows/MacOS, Office/M365, hardware, printers, mobile devices and handheld scanners. Support onboarding, offboarding, relocations and access rights management. Act as first contact via phone, e‑mail and the Jira service portal. Identify recurring issues and escalate complex cases, while maintaining ownership. Monitor operational stability and respond immediately when SLAs deviate. Asset, Security & Service Management Manage IT inventory, report shortages and maintain accurate asset administration. Document solutions and contribute to a structured, up‑to‑date knowledge base. Investigate first‑line security incidents and escalate where needed. Detect disruptions proactively to support business continuity. Process Optimisation & Professionalisation Contribute to improving and standardising IT processes and environments. Analyse structural disruptions and suggest improvements. Apply the latest technologies to enhance daily support. Support the professionalisation of the IT organisation. Customer Experience & Stakeholder Communication Communicate clearly and professionally with users and stakeholders. Maintain strong customer focus and support a positive end‑user experience. Act proactively towards company and departmental goals. Demonstrate ownership and ensure consistent follow‑through. What do we ask of you? MBO 4 or HBO education in an IT‑related field. Certifications such as VP3140, Microsoft 365 Fundamentals, CompTIA+ or equivalent. Experience with Jira or similar ITSM tools (preferred). Experience supporting industrial environments (PLCs, SCADA, HMIs). Strong communication and problem‑solving skills. Customer‑focused, continuity‑driven mindset. Proactive, resilient and able to take the lead when needed. What do we offer you? Competitive salary and excellent benefits (Metalektro CLA). 27 vacation days + 13 additional days, with the option to sell 10. Company laptop. Access to online learning. AlFun and Young Alfen activities. Sports activities and fitness options. PME pension plan with strong employer contribution. Travel allowance of €0.23 per km (max 50 km one‑way). Where will you be working? You report to the Team Lead IT Service Desk and work closely with end users, IT specialists and cross‑functional teams. You play a key role in maintaining a reliable and high‑quality IT support environment. Interested? Apply via the “apply now” button on our website. A reference check, screening and Certificate of Conduct (VOG) may be part of the process. Acquisition is not appreciated.

Core Responsibilities

Provide first-line IT support by resolving incidents and service requests, troubleshooting devices and applications, and assisting with user onboarding, offboarding, relocations, and access rights. Maintain IT assets and documentation, investigate and escalate security or complex issues, monitor service continuity, and contribute to process improvements and a positive user experience.

Requirements

The role asks for MBO 4 or HBO education in an IT-related field and certifications such as VP3140, Microsoft 365 Fundamentals, CompTIA+ or equivalent. Candidates should have strong communication and problem-solving skills, a customer-focused and continuity-driven mindset, and preferably experience with Jira or similar ITSM tools and industrial environments involving PLCs, SCADA, or HMIs.

Benefits

• Competitive Salary
• Metalektro Collective Labour Agreement Benefits
• 27 Vacation Days
• 13 Additional Days
• Option to Sell 10 Days
• Company Laptop
• Online Learning
• Company Activities
• Sports Activities
• Fitness Options
• PME Pension Plan
• Employer Pension Contribution
• Travel Allowance