Key Skills

Job Description

contract type: full time | location: Amsterdam working model: hybrid | language: Dutch and English The role We’re looking for a motivated and curious person to join our Customer Success team in Amsterdam. You don’t need years of experience - if you speak Dutch and English fluently, enjoy working with people, and are eager to learn about technology and customer relationships, we’ll teach you the rest. What you’ll do Be the first point of contact for our customers - answering questions and helping them find the right solutions. Support the onboarding of new customers and make sure they know how to use our tools and services. Help prepare simple reports, presentations, and meeting notes for client calls. Work closely with our Sales and Service teams to make sure customers are happy and supported. Spot opportunities to improve the customer experience and share feedback with the team. Job Requirements What we’re looking for Fluent in Dutch and English (spoken and written). Strong communication skills and a friendly, professional manner. Organised and able to manage your time effectively. Eager to learn about technology, sales operations, and customer success. A positive attitude and willingness to be part of a collaborative team. What we offer Full training on our products, processes, and customer service approach. A supportive team environment where you can grow your career in tech. Opportunities to take on more responsibility as you learn. Hybrid working model with our office in Amsterdam. Company description SoftwareOne is powered by Swomies! Here at SoftwareOne, we give you the flexibility to unleash your creativity, without limits. We encourage autonomy and thinking outside the box - and we can’t wait to hear your new ideas., and although all businesses say it, we truly believe in work - life harmony. Our people are our greatest asset, and we’ll go the extra mile to ensure you’re happy here. We want our people to be their true authentic selves at all times, because that’s when real creativity happens.

Core Responsibilities

Serve as the first point of contact for customers, answer questions, support onboarding, and help customers use the company’s tools and services. Prepare reports, presentations, and meeting notes, collaborate with Sales and Service teams, and share ideas to improve the customer experience.

Requirements

Fluency in spoken and written Dutch and English, strong communication skills, and an organized approach to managing time are required. The role seeks someone eager to learn about technology, sales operations, and customer success, with a positive attitude and willingness to collaborate.

Benefits

• Full Training
• Supportive Team Environment
• Career Growth Opportunities
• Hybrid Working