Key Skills

Job Description

This role focuses on owning and growing a portfolio of customers using Smartly’s social advertising platform. You will take full responsibility for your assigned clients, working independently to understand their business needs, create long-term value, and drive retention and growth. You sit at the intersection of customers, media partners, and internal teams to ensure strong outcomes across the customer lifecycle. What you will do Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals Represent the voice of the customer internally to help inform sales processes and product development What we are looking for Relevant experience in a customer success or similar customer-facing role, with clear ownership of customer relationships Relevant experience in media/digital agencies is a plus Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat Ability to work independently, manage priorities, and make sound decisions for your assigned accounts Ability to explain complex concepts clearly and translate data into practical insights Strong written and spoken communication skills, professional proficiency in spoken and written Mandarin is required. Willingness to travel for customer meetings, conferences, and industry events when needed Curious what it’s like to work at Smartly? Visit our Careers page to see how we grow, collaborate, and make impact together: https://www.smartly.io/careers

Core Responsibilities

Own a portfolio of customer accounts, serving as the primary contact and driving platform adoption, renewals, expansion, retention, and advocacy. Proactively improve customer outcomes by advising on social advertising, collaborating with external media partners and internal teams, and sharing customer feedback to inform sales processes and product development.

Requirements

Relevant experience in customer success or a similar customer-facing role is required, and experience with media or digital agencies is a plus. Candidates should have strong knowledge of social advertising platforms, be able to work independently and communicate complex concepts clearly, and have professional proficiency in spoken and written Mandarin; travel may be required.