Key Skills

Job Description

Purpose of the job The Account Specialist drives customer satisfaction and sales growth by acting as the central point of contact person between the internal organization and international customer organization. The role supports customers across the business lines and end markets specifically Automotive, Medical, Off-Highway and aftermarket. Responsibilities Project Management · Supports internal alignment and project follow-up during the RFQ and series production phases. · Defines deliverables, timelines, and budgets in line with organizational standards, business objectives, and customer expectations. · Activates and aligns internal stakeholders, including Quality, Procurement, Engineering, Logistics, and Finance, to secure new business opportunities. · Facilitates a smooth transition of nominated projects to the Project Management organization. · Serves as a member of the project team and is responsible for all commercial activities throughout the project lifecycle, including change management, order management, and contract management. · Leads smaller customer projects, prototype activities, and change requests during series production. · For major commercial topics and strategic key account matters, collaborates closely with and is supported by the Key Account Manager. Account Management · Builds and maintains relationships with the customer through frequent contact moments, including visits, calls and emails, to improve customer satisfaction and identify business improvement opportunities. · Acts as the customer expert for the internal organization. · Interacts and coordinates with the sales team and other staff members in other departments working on the same account. · Obtains information and knowledge about market developments, competitors, prices and products, and shares this information with the internal organization for forecasting, growth and business development purposes. Quotation · Independently prepares quotations for projects and series production. · Is able to conduct commercial negotiations, pricing discussions, and deal implementation. · Is responsible for offers and deal closure for smaller customers, projects, and engineering changes. Forecasting and reporting · Provides regular forecast input to the Sales Manager & demand planner using the ERP forecasting module and customer & market information. · Monitors and reports actual sales versus forecast and follows up on deviations. · Supports customers and Key Account Managers in addressing forecast variances. · Is responsible for accounts receivable management. Intermediary · Acts as the first point of contact for existing customers regarding operational improvements, technical changes, urgent issues, and smaller RFQs. · Serves as the key link between the customer and the internal organization. · Ensures timely follow-up and coordination to maintain a high level of customer satisfaction. · Process improvements · Develops, maintains, and improves internal administrative processes, including ERP settings and documentation. · Ensures efficient support for both new and existing customers and the internal organization. Education & hard skills / Practical experiences · Minimum bachelor’s degree in Sales, Management or Economics. · Typically, 5 years of relevant commercial and/or commercial project management experience within a technical international B2B environment. · Knowledge of organizational processes. · Excellent communication skills, written and verbally, in English, German and Dutch. · Experienced in managing customer relationships and sales activities in an international technical B2B environment. · Automotive experience and knowledge are required. Experience with or affinity for other technical business lines, such as Medical and Off-Highway, is considered an advantage. · Analytical and problem-solving skills and resistant to change and stress. · Willingness to travel, about 10%. · Team player, able to work in multidisciplinary project teams. Personal competencies Customer focus/relations · Being able to understand and translate customer needs. · Good planning and organizational strengths. · Strong interpersonal and networking skills to win trust. · Multi-level and disciplinary communication skills. Drive for results & execution · Understanding and building business documents. · Commercial DNA with winners’ mentality. · Strong negotiator and able to make decisions. Personal skills · Authentic, adaptable, responsible, with ownership and a strong independent personality. · Good communication and presentation skills, verbal and nonverbal. · Energetic, proactive and challenging personality. · No 9-5 mentality. · Resourceful and creative in finding suitable and/or commercial solutions. Are you interested? Please send your CV to [email protected] or contact Ellen Ganzeboom at +31 541 584 523 for more information. #InsideSales #Sales #CustomerSuccess #B2B #ProjectManagement #CommercialExcellence #Teamwork

Core Responsibilities

Serves as the central contact between international customers and internal teams, managing customer relationships, commercial activities, quotations, negotiations, and smaller projects throughout their lifecycle. Monitors forecasts and sales, coordinates customer requests and internal stakeholders, manages accounts receivable, and improves administrative processes.

Requirements

Requires a minimum bachelor’s degree in Sales, Management, or Economics and typically five years of relevant commercial or commercial project management experience in an international technical B2B environment. Automotive experience, knowledge of organizational processes, and excellent written and spoken English, German, and Dutch are required; travel of about 10% is expected.