Key Skills

Job Description

Are you organised, proactive and good at keeping an overview? As a Customer Service Coordinator, you support your colleagues, coordinate daily tasks and help keep operations running smoothly. What We Offer A full-time position of 40 hours per week during daytime hours Salary in CLA 7: between €2.753 and €3.420 gross per month based on 40 hours, with growth opportunities up to €4.088 depending on experience Travel allowance 8% holiday allowance 25 vacation days, with the option to increase this to 39 days for a full-time position Vitality budget that you can use for, for example, a gym membership, coaching or personal development Benefits at Work discount platform, offering discounts on days out, gadgets and more The opportunity to work for the world's leading logistics service provider and a Great Place to Work Your role As a Customer Service Coordinator, you are always there to support your colleagues. They can rely on you, and you are an important point of contact within the team. You maintain an overview of what is happening within the team, coordinate tasks and make sure everything runs as smoothly as possible. Your responsibilities include: Coordinating and guiding colleagues without having formal managerial responsibility Coordinating tasks within the team Maintaining daily contact with the customer regarding shipments, order issues, warehouse transport and relationship management Handling various administrative tasks What You Bring Thanks to your experience, you know what you are talking about and your colleagues know where to find you. You are confident, remain calm under pressure and bring that sense of calm to those around you. You know how to keep an overview and make sure everyone is focused on the right priorities and tasks. Several years of experience as a Customer Service Agent or in a similar role At least MBO-level working and thinking ability Good communication skills in English, both verbally and in writing. Dutch is a plus Available to work full-time and flexible regarding working hours You are flexible, driven, responsible, accurate, proactive and positive Your team & DHL Supply Chain Eindhoven At DHL Supply Chain, we are committed to providing smart logistics solutions for our customers and building strong teams. Within our organisation, you have the freedom to be yourself, develop your skills and take initiative. Your ideas can make a real difference. This DHL site is the customer’s most important distribution hub worldwide. On a typical day, more than 300 colleagues work together here to deliver the best possible service to end customers from Eindhoven. The customer operates a complex spare parts operation with multiple logistics flows. This requires flexibility, creativity and a strong focus on continuous improvement. Apply & contact Are you ready to take the next step in your current role and make an impact? Apply now via the ‘Apply’ button. Do you have any questions? Please contact Deima Cinkute (Corporate Recruiter) at [email protected]. Inclusion & Diversity At DHL, we believe in equal opportunities. We assess candidates based on who they are and what they can do, regardless of background, origin or preferences. Don't meet all the requirements but still see yourself in this role? Please feel free to get in touch with the recruiter mentioned above.

Core Responsibilities

Coordinate and guide colleagues, organize team tasks, and help ensure daily operations run smoothly without formal managerial responsibility. Maintain daily customer contact about shipments, order issues, warehouse transport, and relationship management, while handling administrative tasks.

Requirements

Applicants should have several years of experience as a Customer Service Agent or in a similar role, and at least MBO-level working and thinking ability. Strong spoken and written English, full-time availability, flexible working hours, and a proactive, accurate, responsible, and positive approach are required; Dutch is a plus.

Benefits

• Travel Allowance
• Holiday Allowance
• 25 Vacation Days, With the Option to Increase to 39 Days
• Vitality Budget
• Benefits at Work Discount Platform
• Growth Opportunities