Key Skills

Job Description

DHL Express - a company that connects people! What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world. Distinguished as No.1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine, DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. Start YOUR career with DHL today at our DHL Maastricht location, which is DHL Express’ finance expertise center, from which high-quality and complex financial services are provided for the region and steered globally by the global process owners. This Shared Service Center offers employment to over 550 employees, with 40 nationalities, who speak 34 languages. We are looking for an Advanced Duty Collections Agent to join the Accounts Receivables team. How will you contribute to the success of DHL? As an Advanced Duty Collections Agent, you will manage and coordinate cash collection and query handling in an efficient and cost-effective manner aligned with our process guidelines and policies. You will work toward structural solutions for recurring collection issues and communicate with service centers and gateways where shipments are held for payment. Coordinate the resolution of customs disputes according to escalation procedures; Manage databases and programs to provide timely responses to customers; Contribute knowledge and expertise to resolve recurring advanced duty collection issues; Communicate with external stakeholders; Resolve customs disputes end-to-end. Do you have what it takes? With your experience in the complex customer service field, you know exactly how to relate to customers' problems. You have a passion for genuinely interacting, helping and inspiring customers. Not a single day is the same and that is exactly what you are looking for. With your high level of stress tolerance you thrive in a dynamic environment! You have great communication skills; You're customer oriented and empathetic; You know how to multitask and work in a team; You have strong IT skills; You are fluent in English and Dutch and native in German or French. What's in it for you? A great place to work! Really, DHL is certified as Great Place To Work. This means you will work in an environment where trust and safety are core values! Next to this, we also offer: A competitive salary, bonus incentives and a strong pension scheme; A wide range of employee benefits; A job in dayshifts and no weekends; Availability of a wide range of training possibilities; RCS Grade O. Interested in this opportunity? Please send us your CV and motivational letter! DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Core Responsibilities

Manage cash collection and customer queries efficiently, resolve customs disputes end-to-end, and coordinate with service centers, gateways, and external stakeholders. Address recurring collection issues by developing structural solutions and maintaining databases and programs to support timely customer responses.

Requirements

Candidates should have experience in complex customer service and be customer-oriented, empathetic, resilient under stress, and able to multitask and work in a team. Strong IT and communication skills are required, along with fluency in English and Dutch and native-level German or French.

Benefits

• Competitive Salary
• Bonus Incentives
• Pension Scheme
• Employee Benefits
• Training Opportunities