Key Skills

Job Description

Rotterdam / Hybrid | €58k–€76k OTE Magnet.me is changing how companies hire. Instead of one-off applications and transactional databases, we help employers build lasting talent connections — so they can hire faster, build stronger talent communities, and create better career opportunities for professionals. We’re looking for a Customer Success Manager who helps our customers achieve measurable hiring success, strengthens long-term relationships, and contributes directly to retention and growth. The Role As a Customer Success Manager at Magnet.me, you’ll own a portfolio of B2B customers and help them get maximum value from our platform. You’ll combine relationship management, strategic consulting and commercial ownership: from performance reviews and customer advice to renewals and growth opportunities. During onboarding, you’ll start with a smaller portfolio. Over time, you’ll grow into managing around 60 customers, representing approximately €600k ARR. You’ll be responsible for customer outcomes, retention and renewals, with an 80% renewal target as part of your goals. You’ll join as the third Customer Success Manager in the team and work closely with our Customer Enablement colleagues, and teams across Product, Growth and New Business. This is a role for someone who enjoys ownership, likes improving how things work, and gets energy from helping customers succeed in a scaling company. What you'll do Manage and grow a portfolio of B2B customers Help customers improve hiring results through Magnet.me Lead business reviews and strategic customer conversations Analyze performance and identify improvement opportunities Drive renewals, reduce churn and spot commercial opportunities Expand existing accounts by identifying and developing relevant growth opportunities Build strong relationships with key stakeholders Bring customer feedback and market insights back into the business What we're looking for You’re a medior or early senior Customer Success Manager, Account Manager or similar B2B customer-facing professional. You’re comfortable managing customer relationships independently, leading commercial conversations and turning customer data into clear actions. You bring: Experience in Account Management, Customer Success or a similar B2B role Strong communication and stakeholder-management skills Commercial awareness and ownership over results The confidence to challenge customers constructively An analytical and proactive mindset The ability to manage multiple customers and priorities at the same time Fluency in Dutch and English You don’t need to match every requirement perfectly. We care most about ownership, curiosity, drive and the ability to create measurable customer impact. Why Magnet.me At Magnet.me, you’ll help reshape how recruitment works. You’ll work in a close-knit team of around 20 people, with direct impact on customer success, retention and growth. We’re in an exciting scale-up phase: a lot is already in place, but there’s still plenty to improve, optimize and build. That means real ownership, short lines of communication and room to help shape how Account Management develops. Compensation For this role, the compensation package typically looks like: Base salary: €3,100–€4,500 gross per month (excl. holiday allowance) Variable compensation: approximately €18,000 annually at target OTE: approximately €58,000–€76,000 per year, including holiday allowance The exact offer depends on experience level, relevant B2B/SaaS experience, commercial ownership, and the level of independence someone can bring from day one. What you can expect A role with real ownership and customer impact The opportunity to help shape the future of Customer Success and Account Management at Magnet.me Direct impact on customer growth, retention and hiring success A collaborative and ambitious team Hybrid working environment Office in Rotterdam Room for growth and development

Core Responsibilities

Manage a portfolio of B2B customers, helping them improve hiring outcomes through strategic conversations, performance reviews, and analysis of platform results. Own customer retention and renewals, identify account growth opportunities, build stakeholder relationships, and share customer and market insights with internal teams.

Requirements

The role seeks a medior or early senior professional with experience in Customer Success, Account Management, or a similar B2B-facing position. Candidates should be commercially aware, analytical, proactive, confident in stakeholder conversations, able to manage multiple priorities, and fluent in Dutch and English.