Key Skills

Job Description

About The Role As our Inside Sales Coordinator, you'll be the primary point of contact for our valued Japanese customers, ensuring their needs are met with efficiency and professionalism. You'll work closely with our Outside Sales team, playing a crucial role in converting inquiries into bookings and contributing to our overall success. Key Responsibilities Be the go-to person for Japanese customers, providing exceptional support and building strong relationships. Respond swiftly and accurately to customer inquiries, both for import and export. Prepare and deliver competitive quotations, negotiating prices to secure the best cargo mix and achieve targets. Manage rate filings and ensure all documentation is accurate and compliant. Proactively monitor vessel schedules and keep customers informed. Track customer performance, addressing any issues to ensure smooth operations. Identify and research potential new customers, both Japanese and non-Japanese. Provide administrative support to the Outside Sales team. Skills And Qualifications No relevant work experience required, experience in shipping, sales, or customer service is a plus. Solid understanding of shipping processes and terminology. Good English communication skills (written and verbal). Commercial acumen and customer-focused approach. Good communication, networking, and problem-solving abilities. Good planning and organizational skills. A proactive and innovative mindset. Ability to work effectively both independently and as part of a team. Japanese communication skills are a plus. What We Offer Market based salary 26 Holiday days per year Holiday allowance of 1 month 13th month Pension: a defined contribution paid by Employer and Employee WIA and WGA-gap insurance fully paid by ONE Collective Health Insurance Commuting and Working from Home Allowance Hybrid working Office in the centre of Rotterdam, walking distance to Station Blaak and the Markthal The successful completion of a pre-employment screening via Valicare is a mandatory requirement for this role and a condition of starting employment. A positive outcome is essential for the continuation of the employment relationship.

Core Responsibilities

Serve as the primary contact for Japanese customers, responding to import and export inquiries, preparing quotations, negotiating prices, and keeping customers informed about vessel schedules. Manage rate filings and documentation, monitor customer performance, identify prospective customers, and provide administrative support to the Outside Sales team.

Requirements

No relevant work experience is required, although shipping, sales, or customer service experience is an advantage. Candidates should have a solid understanding of shipping processes and terminology, good written and verbal English, commercial and customer-focused judgment, strong communication and organizational abilities, and the ability to work independently and collaboratively; Japanese communication skills are a plus.

Benefits

• 26 Holiday Days Per Year
• Holiday Allowance of One Month
• 13th-Month Salary
• Employer and Employee Defined-Contribution Pension
• Employer-Paid WIA and WGA-Gap Insurance
• Collective Health Insurance
• Commuting Allowance
• Work-from-Home Allowance
• Hybrid Working