L1/L2 Support Executive(ID: 4076)
Key Skills
Job Description
- Provide Level 1 and Level 2 onsite IT support for workplace incidents in an enterprise environment.
- Manage and resolve LAN and Wi-Fi-related issues, including proximity-based interventions and connectivity troubleshooting.
- Provide printing support, including troubleshooting and resolving printer-related incidents and service issues.
- Support hardware deployments, installations, and related workplace technology activities.
- Manage and maintain IT assets through ServiceNow, ensuring accurate asset records and effective incident tracking.
- Handle incidents through ServiceNow, ensuring timely updates, resolution, and proper documentation.
- Deliver a high level of customer service and user support, particularly in high-pressure situations.
- Follow established security, compliance, and operational protocols.
- Participate in governance reviews and support adherence to workplace IT processes and standards.
- Identify opportunities for process automation and continuous improvement to improve support efficiency.
- 6–8 years of overall professional experience in IT support, workplace support, service desk, or a related enterprise IT environment.
- Strong hands-on experience providing onsite IT support in enterprise environments.
- Proven experience with ServiceNow for incident management and IT asset management.
- Strong experience supporting LAN and Wi-Fi environments.
- Practical experience with printing support and troubleshooting.
- Strong customer service skills with the ability to handle high-pressure support situations.
- Good understanding of IT security, compliance, and operational protocols.
- Experience supporting hardware deployments and workplace technology.
- Ability to work effectively with users, technical teams, and other stakeholders.
- Diagnose and resolve Level 1 and Level 2 workplace IT incidents efficiently.
- Troubleshoot LAN, Wi-Fi, printing, hardware, and workplace technology issues.
- Use ServiceNow effectively for incident management, ticket updates, tracking, and asset-related activities.
- Communicate clearly and professionally with end users while maintaining a strong customer experience.
- Work independently in an onsite enterprise IT support environment.
- Prioritize and manage multiple incidents while meeting operational requirements.
- Follow security policies, compliance requirements, and established IT support procedures.
- Identify recurring issues and contribute to process improvements and automation initiatives.
- Collaborate effectively during governance reviews and operational activities.
- An opportunity to work in an enterprise workplace IT support environment.
- Exposure to a broad range of workplace technologies, networking, hardware, printing, and IT service management activities.
- The opportunity to contribute to service quality, operational governance, security compliance, and process improvement.
- A role involving hands-on support, incident management, customer interaction, and continuous improvement.
Core Responsibilities
Provide Level 1 and Level 2 onsite IT support for workplace incidents, including LAN, Wi-Fi, and hardware deployments. Manage IT assets and incidents using ServiceNow while ensuring compliance with security protocols and operational standards.
Requirements
Requires 8-10 years of professional experience in IT support or enterprise service desk environments. Candidates must have strong hands-on experience with ServiceNow, networking, and hardware troubleshooting.
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.