Return Coordinator
Key Skills
Job Description
Het betreft een nieuwe functie, waarbij de diverse taken en processen nog verder uitgewerkt moeten worden.
Dit doe je o.a. door:
- Managen van retour en reparatie stromen in het ERP systeem
- Technisch beoordelen van de retouren
- Order initiatie voor vervolg acties retouren, gebaseerd op technische beoordeling
- Voortgangsmonitoring en rapportage
- Initieren van externe reparaties modules
- Identificeren van en aanpakken van verbetermogelijkheden in de retouren processen
- Voorraadbeheer van retouren en reparaties
Wat heb je nodig om succesvol te zijn in deze functie?
- Minimaal MBO4 nivo
- Kennis van logistieke stromen binnen een technische omgeving
- Ervaring met ERP systemen (QAD en/of SAP)
- Ervaring met CRM systemen (Salesforce)
- Beheersing van Nederlandse en Engelse taal (geschreven en gesproken)
- In staat zijn processen te overzien (helikopter view)
- Technische affiniteit
- Zelfstartende pragmatische werkinstelling
- Bij voorkeur 3 jaar werkervaring in een vergelijkbare omgeving
Wat bieden wij?
Jouw carrière bij Malvern Panalytical begint met een gedegen introductie. Wij stimuleren onze medewerkers hun kennis en kunde te vergroten door interne en externe trainingen aan te bieden.
Je wordt onderdeel van een groeiend, High Tech bedrijf. Je draagt bij aan de ontwikkeling van Malvern Panalytical.
Wij bieden uitstekende arbeidsvoorwaarden welke wij graag aan je toelichten.
Voor meer informatie bel Maarten Siemerink 06 38 60 41 38 (corporate recruiter).
We provide market-leading, material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories in the analytics of advanced materials.
We support our customers through their biggest challenges, from developing lifesaving vaccines to sustainable fuels. We wake up every day to delight our customers through innovation, high-quality solutions and workflows, and excellence in customer satisfaction.
We are a recognized leader for quality and insights in material characterization; winning customers with performance and keeping them with service. With more than 2,000 employees operating in over 20 countries across the world, and R&D sites in North America, Europe and Asia.
We are part of Spectris, a company which combines precision with purpose to equip customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive. In 2025, Spectris acquired Micromeritics as part of Malvern Panalytical.
Core Responsibilities
The Return Coordinator manages return and repair flows within the ERP system and performs technical assessments of returned items. They are also responsible for monitoring progress, initiating external repairs, and identifying opportunities for process improvement.
Requirements
Candidates must have at least an MBO4 level education and experience with ERP and CRM systems. Proficiency in both Dutch and English, along with technical affinity and a pragmatic, self-starting attitude, is required.
Benefits
- Internal and external training
- Professional development opportunities
- Excellent employment conditions
About Malvern Panalytical
Industry: Computers and Electronics Manufacturing
Company size: 1,001-5,000 employees
Malvern Panalytical provides market-leading material characterization technologies for the world's most innovative companies, academic institutions, and government laboratories to optimize and accelerate the development of advanced materials. We support our customers through their biggest challenges by uncovering critical insights into material properties. From developing life-saving vaccines and next-generation therapeutics to advancing clean energy solutions and sustainable industrial processes, we give scientists the confidence to make important decisions that shape the world we live in. We wake up every day to delight our customers and help them solve the problems that matter. Through innovation, high-quality solutions and workflows, and excellence in customer satisfaction, we help reduce lead times, increase repeatability, and deliver data that is actionable and easily understood. Our vision is to continue to be a trusted and recognized leader for quality and insights in material characterization, helping our customers navigate complex scientific topics with accuracy and ease. We win customers with performance and keep them with service and insights. We are the ‘Best together.’ Our people are experts in their fields, delivering value and innovation for each other and for our customers. With diversity in experience and customer-centric thinking, we are the best choice for researchers and scientists seeking competitive advantage in the market. We have a high-performance culture - empowering teams, quick decision-making and serving customers more effectively - grounded in agility, clarity, and transparency, with speed and focus critical to our success, all shaped by our values: Own it. Aim High. Be True. We are committed to helping to solve our customers’ greatest challenges to make the world cleaner, healthier and more productive for the future.