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Customer Service Coordinator

DHL Supply Chain Management B.V.

Eindhoven
Full-time
2-5 years experience
On-site

€2,753 - €3,420 per month

Key Skills

Customer service
Coordination
Logistics
Administrative tasks
Relationship management
Communication
Problem solving
Prioritization
Team support
Order management
Warehouse transport

Job Description

Are you organised, proactive and good at keeping an overview? As a Customer Service Coordinator, you support your colleagues, coordinate daily tasks and help keep operations running smoothly.


What we offer
  • A full-time position of 40 hours per week during daytime hours
  • Salary in CLA 7: between €2.753 and €3.420 gross per month based on 40 hours, with growth opportunities up to €4.088 depending on experience
  • Travel allowance
  • 8% holiday allowance
  • 25 vacation days, with the option to increase this to 39 days for a full-time position
  • Vitality budget that you can use for, for example, a gym membership, coaching or personal development
  • Benefits at Work discount platform, offering discounts on days out, gadgets and more
  • The opportunity to work for the world's leading logistics service provider and a Great Place to Work

Your role
As a Customer Service Coordinator, you are always there to support your colleagues. They can rely on you, and you are an important point of contact within the team. You maintain an overview of what is happening within the team, coordinate tasks and make sure everything runs as smoothly as possible.
Your responsibilities include:
  • Coordinating and guiding colleagues without having formal managerial responsibility
  • Coordinating tasks within the team
  • Maintaining daily contact with the customer regarding shipments, order issues, warehouse transport and relationship management
  • Handling various administrative tasks

What you bring
Thanks to your experience, you know what you are talking about and your colleagues know where to find you. You are confident, remain calm under pressure and bring that sense of calm to those around you. You know how to keep an overview and make sure everyone is focused on the right priorities and tasks.
  • Several years of experience as a Customer Service Agent or in a similar role
  • At least MBO-level working and thinking ability
  • Good communication skills in English, both verbally and in writing. Dutch is a plus
  • Available to work full-time and flexible regarding working hours
  • You are flexible, driven, responsible, accurate, proactive and positive

Your team & DHL Supply Chain Eindhoven
At DHL Supply Chain, we are committed to providing smart logistics solutions for our customers and building strong teams. Within our organisation, you have the freedom to be yourself, develop your skills and take initiative. Your ideas can make a real difference.

This DHL site is the customer’s most important distribution hub worldwide. On a typical day, more than 300 colleagues work together here to deliver the best possible service to end customers from Eindhoven.
The customer operates a complex spare parts operation with multiple logistics flows. This requires flexibility, creativity and a strong focus on continuous improvement.


Apply & contact
Are you ready to take the next step in your current role and make an impact? Apply now via the ‘Apply’ button.
Do you have any questions? Please contact Deima Cinkute (Corporate Recruiter) at [email protected].

Inclusion & Diversity
At DHL, we believe in equal opportunities. We assess candidates based on who they are and what they can do, regardless of background, origin or preferences.
Don't meet all the requirements but still see yourself in this role? Please feel free to get in touch with the recruiter mentioned above.

Core Responsibilities

The Customer Service Coordinator supports the team by maintaining an overview of daily operations and coordinating tasks. They act as a primary point of contact for customers regarding shipments, order issues, and warehouse transport.

Requirements

Candidates must have several years of experience in a customer service or similar role and possess at least MBO-level education. Strong communication skills in English and the ability to work full-time with a flexible schedule are required.

Benefits

  • Travel allowance
  • Holiday allowance
  • Vacation days
  • Vitality budget
  • Gym membership
  • Coaching
  • Personal development
  • Work discount platform

About DHL Supply Chain Management B.V.

Industry: Transportation, Logistics, Supply Chain and Storage

Company size: 10,001+ employees

As the world’s largest contract logistics specialist, we create competitive advantage for customers through customized logistics solutions based on globally standardized warehousing, transportation and integrated services components. We bring sector expertise, global scale and local knowledge to design and manage supply chains from raw materials and manufacturing to finished goods delivery and return services.

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