Guest Relations Management Intern
€600 per month
Key Skills
Job Description
Company Description
About our hotel
Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Being part of Accor, a French hotel chain, enables us to combine the historical flair of the building with modern design, and luxurious service. For further details, feel free to check out our website and follow us on Social Media.
Job Description
Let your passion shine in our Guest Relations team
Step into a world where genuine hospitality meets unforgettable guest experiences at Sofitel Legend The Grand Amsterdam. As part of our dedicated Guest Relations team, you’ll have the opportunity to create tailor-made, unforgettable moments for our guests in an inspiring, luxury five-star environment.
Take the next step in Guest Relations leadership
Join our team as a Guest Relations Management Intern and gain hands-on experience in luxury hospitality. This immersive program will expose you to both guest-facing interactions and behind-the-scenes leadership responsibilities. You’ll develop key management skills, oversee internal operations, and serve as the vital link between guests, team members, and hotel departments.
With a comprehensive perspective, you’ll take on leadership tasks while ensuring seamless coordination across teams. Most importantly, your focus will be on creating exceptional and memorable guest experiences.
Key Responsibilities
- Create unforgettable, tailor-made guest experiences with creativity
- Support and create a warm welcome to our guests
- Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
- Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
- Engage in meaningful guest contact, offering personalized service, and anticipate of guests needs
- Monitor our online performance by analyzing guest sentiment and comparing with our comp set, identifying areas for improvement
- Lead our daily historical tour, sharing our proud history with internal and external guests
Management Responsibilities
- Create and manage staff schedules based on forecasts and business needs
- Handle hour administration and communicate with HR on behalf of the team
- Take ownership of a project of your choice, for example enhancing guest satisfaction
- Be the point of contact for the team regarding schedule changes and task ownership
- Lead internal communication and ensure all stakeholders are aligned
- Support financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)
- Take responsibility for weekly meetings where Guest Relations leads the meetings
- Support recruitment by joining interviews where possible
- Ensure the continuation of quality as a key holder in our luxury service journey
Qualifications
What you will bring to the role
- A proactive attitude and a people-first mindset, hospitality is your main drive
- A hands-on personality who isn’t afraid to take ownership and share feedback
- Strong communication skills, acting as a spider in the web to align guest wishes with all departments
- Creativity and curiosity, always looking for ways to improve the guest experience
- Enrolled in a hospitality education and available for a minimum of 5 months
- You thrive in a dynamic environment and don’t believe in a 9-to-5 mindset
- You're ready for an all-around challenge that will shape your hospitality future
Additional Information
What’s in it for you?
At The Grand, we believe in nurturing talent. You will find yourself in an environment where personal growth is at the heart of everything we do.
- A challenging internship in a prestigious five-star hotel
- Trainings provided by our Learning & Development Manager
- Opportunities for cross-training in other departments
- Career advancement possibilities within The Grand or other Accor hotels worldwide
- An internship allowance of €600 gross per month (based on a 38-hour work week)
- Travel cost reimbursement, if applicable
- Complimentary meals in our staff restaurant
- 50% discount in our restaurants and at other 4- and 5-star hotels in Amsterdam
Core Responsibilities
The intern will support the Guest Relations team by managing VIP arrivals, handling administrative tasks, and coordinating daily operations across hotel departments. They will also take ownership of specific projects to enhance guest satisfaction and assist with staff scheduling and internal communications.
Requirements
Candidates must be currently enrolled in a hospitality education program and available for a minimum of 5 months. A proactive, people-first mindset and strong communication skills are essential for this role.
Benefits
- Internship allowance
- Travel cost reimbursement
- Complimentary meals
- Staff restaurant
- 50% discount in restaurants
- 50% discount at other hotels
- Training programs
- Career advancement opportunities
About Accor
Industry: Hospitality
Company size: 10,001+ employees
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.