Key Skills

Job Description

Job Description Internship: Customer Insights Intern About Us Viking is a leading European workplace-solutions company headquartered in Venlo, where around 350 employees representing more than 25 nationalities come together with a shared ambition: to help businesses create better, more productive workplaces. As part of the RAJA Group, Viking combines decades of expertise with an entrepreneurial and forward-thinking mindset. We provide businesses across Europe with office products, workplace equipment, and solutions designed around the evolving needs of today’s working world. At the heart of everything we do is a strong focus on customer satisfaction, service, quality, and continuous innovation. What really makes Viking stand out is our people. With an international team, we bring together different backgrounds, experiences, and perspectives. We value people who take initiative, stay open to new ideas, and are always looking for ways to improve. Start your professional journey at Viking and become part of an international team where experience meets fresh thinking, collaboration drives progress, and there is always room to learn, contribute, and grow. What To Expect During Your Internship As a Customer Insights Intern, you will work closely with a team that transforms customer behaviour and data into meaningful insights that guide business decisions. You will dive into customer research, create surveys, analyse trends, and help uncover opportunities that influence marketing, sales, and product strategies. Throughout the internship, you’ll gain hands‑on experience in a data‑driven environment where your work contributes directly to shaping how the business grows and evolves. It’s a chance to build strong analytical skills, explore customer behaviour in depth, and make an impact from the start. Your Responsibilities Assist in the execution of qualitative and quantitative research activities to uncover customer needs and behaviour Support the development and implementation of surveys, questionnaires and user tests Prepare and conduct in-depth customer interviews or focus groups Analyse customer feedback, insights and data to identify key opportunities for improvement and emerging trends Monitor customer satisfaction and key experience metrics. Collaborate with cross-functional teams such as Marketing, E-commerce, Product Management, and Sales to understand business challenges and provide customer-driven insights. Help translate research findings into clear and actionable recommendations. Contribute to the preparation of dashboards, reports and presentations on research findings Your profile You are a 3 rd or 4 th year Bachelor student in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business, or a related field You bring strong analytical skills and a sharp attention to detail You are proficient in Microsoft Office (Excel, Word, PowerPoint) Ideally, you have some experience with survey tools and research methodologies You can work independently while also contributing effectively in a team setting You show enthusiasm for learning and approach tasks with a proactive mindset You have a strong customer focus, paired with curiosity and empathy You have excellent spoken and written English skills; German is an advantage You are available full‑time from February 2027 for a duration of 5–6 months What We Offer A unique opportunity to develop your skills in an international environment A competitive internship allowance of €500 gross per month, plus a travel allowance (if applicable) Approximately 15 days of holiday during a 5-month internship (3 days per internship month) Excellent guidance and support from experienced colleagues An internship program focused on your personal and professional development Hands-on experience in Market Research, Data Analysis, and Strategic Planning Are you enthusiastic and ready for a new challenge? Click on the ‘Apply’ button to submit your application. If you have any questions, we are happy to help you. Please reach out to: Alexandra Dinu HR Recruitment Intern [email protected]

Core Responsibilities

Support qualitative and quantitative customer research by developing surveys, conducting interviews and focus groups, and analysing customer feedback, behaviour, satisfaction metrics, and trends. Collaborate with Marketing, E-commerce, Product Management, and Sales to turn findings into actionable recommendations and prepare dashboards, reports, and presentations.

Requirements

Applicants must be third- or fourth-year bachelor's students in Customer Psychology, Behavioural Economics, Sociology, Marketing, Business, or a related field, with strong analytical skills and proficiency in Microsoft Office. The role also calls for customer focus, curiosity, empathy, initiative, teamwork, excellent spoken and written English, and full-time availability from February 2027 for five to six months; German and experience with survey tools or research methods are advantages.

Benefits

• Travel Allowance
• Holiday Leave
• Guidance And Support
• Personal And Professional Development