Key Skills

Job Description

Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company. As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. What is important for the role: Proven experience in achieving individual goals and contributing to team results. Experience within a similar customer centric role. A deep interest in Fashion, Art, and Culture. Be naturally inclusive and open minded. Confident, service orientated, adaptable and empathetic in style and approach. Effective communication skills with the sensitivities to build and maintain a client portfolio. Results driven with a commercial mindset without compromising on the Team Player attitude. Fluent in English. Dutch and other languages will be a plus Your role will be: Achieve individual and store objectives. Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience. Engage with all clients and develop long lasting relationships. Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes. Master and transmit our brand history and heritage. Highlight our product categories through your product knowledge and storytelling. Develop and grow your client book, updating client information on the relevant company tools. Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store. Actively participate in visual merchandising in accordance with LOEWE’s visual standards. Maintain products in an efficient, clean, secure, and organized manner; front and back of house. Support with inventory management and ad hoc back of house tasks. Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior. About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise. At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Core Responsibilities

Achieve individual and store objectives by delivering engaging, memorable client experiences, building lasting relationships, and developing a client portfolio through personalized communication. Share LOEWE’s heritage and product stories, collaborate on store activities and visual merchandising, and support inventory, product organization, and back-of-house tasks.

Requirements

Candidates should have experience achieving individual goals and contributing to team results, ideally in a customer-centric role, and a strong interest in fashion, art, and culture. The role calls for an inclusive, adaptable, empathetic, service-oriented team player with effective communication skills, a commercial mindset, and fluency in English; Dutch and other languages are a plus.