Key Skills

Job Description

Job Title Service Account Manager Benelux Job Description Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During this transition phase, parts of our recruitment activities and communication may still be conducted via legacy company systems and email domains. Service Account Manager Benelux At a glance: Do you have a passion for building lasting relationships and driving customer success? As a Service Account Manager Benelux, you’ll be the customer contact, making a significant difference for your customers! Your mission? To strategically manage and grow the service contracts of (key) customers, optimise their satisfaction, enhancing both their competitive edge and loyalty - while boosting Vanderlande’s profitability. Your role: You are the trusted business partner for a dedicated set of customers with the goal to improve their competitive position in the rapidly changing environment of Warehouse Automation Being in close contact with your customer, you are able to identify and generate opportunities which benefit both our customers as well as Vanderlande You are “a spider in the web” and will be working closely with (amongst others): Your customers Your colleagues to continuously learn and improve Our sales department in preparing and creating the service contracts and life-cycle plans (if needed) to ensure that these contracts and plans meet the requirements of both our customers and Vanderlande. Our support organization in ensuring proper planning and execution of service requests as well as (financial) administration Our project execution organization in ensuring proper execution of (service) projects and handover to your customer How will you make impact? Acting as the client's representative within the internal organization and acting as the Vanderlande’s representative at your customers Responsible for customer service execution and stakeholder/escalation management Implementing, managing, analysing and optimizing service accounts for which you hold P&L responsibility Identifying, generating and selling new opportunities Ensuring operational readiness through seamless transition from project phase to the service organization Coordinating and monitoring our service suppliers to ensure cost effective service delivery to our customers Monitoring a proper planning and execution of service requests and initiate improvements if necessary Further improving contract management processes The team You are part of the Service Operations Warehousing department, more specifically, the team responsible for the Benelux region. The Benelux service region is one of the biggest and mature regions within the service pilar and is responsible for serving approximately 55 customers. You will report to the Service Manager for the Service Account Managers. What makes you a great fit? Relevant working experience in a commercial environment Since you will be in frequent contact with internal and external customers and building up long-term relationships, it is essential to have good communication skills (both English and Dutch) and some logistical and technical insight (preferably also IT related), so you understand the client and Vanderlande's operational processes Moreover, you have a commercial mindset, and you enjoy acting as an entrepreneur in our international environment You have good negotiation and influencing skills in order to convince others to do what is best for our customers As we operate in an international environment but specifically assigned in our Benelux region, you don’t mind travelling (by car, up to 50%). Flexible as a team player and part of the customer emergency standby What you can look forward to: In the challenging and responsible position of Service Account Manager Benelux, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. This position offers a competitive salary This position offers a competitive salary between 5000,- to 5900,-. On top of your fixed salary you’ll receive the following secondary benefits: Personal flexible bonus program (Short term incentive, 7,5%) 40 vacation days (20 statutory days and a flexible budget worth 20 days) Flexible working hours A hybrid workplace (40% working from home and 60% in the office) A Health & Wellbeing budget worth €300,- per calendar year Commuting allowance, including full reimbursement of travel by public transport Working from home allowance Collective pension scheme and discount on additional health insurance On-site company health centres with a gym, physiotherapists and occupational therapists Academy and training facilities to boost your skills A variety in network communities and initiatives And a great company restaurant and coffee bar with barista Ready to join Toyota Automated Logistics? We look forward to hearing from you! A resume with a short motivation letter is preferred but not a must. Your contact for questions is our Recruiter Anissa Bejaoui. E-mail: [email protected] Diversity & Inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

Core Responsibilities

Manage and grow service accounts and contracts for Benelux customers, with responsibility for customer satisfaction, account profitability, service execution, and stakeholder escalations. Identify and sell new opportunities, coordinate internal teams and service suppliers, oversee project-to-service transitions, and improve contract management and service delivery processes.

Requirements

Candidates should have relevant experience in a commercial environment, strong communication skills in English and Dutch, and logistical and technical insight, preferably including IT. The role also calls for a commercial and entrepreneurial mindset, negotiation and influencing skills, willingness to travel up to 50%, flexibility as a team player, and participation in customer emergency standby.

Benefits

• Personal Flexible Bonus Program (7.5% Short-Term Incentive)
• 40 Vacation Days
• Flexible Working Hours
• Hybrid Workplace
• Health and Wellbeing Budget
• Commuting Allowance
• Full Reimbursement for Public Transport
• Work-from-Home Allowance
• Collective Pension Scheme
• Discount on Additional Health Insurance
• On-Site Health Centers
• Gym
• Physiotherapy
• Occupational Therapy
• Academy and Training Facilities
• Network Communities and Initiatives
• Company Restaurant
• Coffee Bar