Key Skills

Job Description

The Challenge At pladis, we bring Happiness with Every Bite. To support our business operations across Europe, we rely on a portfolio of business-critical applications that enable our manufacturing, supply chain, commercial, finance, and support functions. We are looking for an Application Services Coordinator (ASC) who is passionate about business applications, service excellence, continuous improvement, and delivering value to end users. This role offers the opportunity to become a key member of the IT/IS team, acting as the bridge between our business users, application vendors, and technology teams. The role You are part of a regional as well as global IT/IS organisation and are responsible for the operational management, support, maintenance, enhancement, and continuous improvement of a portfolio of business applications and services within the pladis Europe application landscape. As an ASC, you are acting as the subject matter expert for a defined set of key applications and their associated interfaces, integrations, and business processes. The role combines application support, vendor management, business relationship management, project coordination, and change delivery responsibilities. Working closely with your regional colleagues, business stakeholders, key users, external service providers, and internal IT teams, you ensure that applications are available, fit for purpose, well documented, and continuously improved. You are responsible for second-line support activities and coordination of third-line support through external vendors when available / required. The role also owns application lifecycle activities including upgrades, enhancements, release management, documentation, and service improvements. The successful candidate will develop a deep understanding of the business processes supported by the applications and become a trusted advisor to end users and business stakeholders. Your main responsibilities Application Ownership & Service Management Own the day-to-day operation, availability, and performance of assigned business applications. Manage incidents, service requests, problem resolution, and root cause analysis. Monitor application health, interfaces, integrations, and operational KPIs. Maintain support procedures, operational documentation, and knowledge articles. Business Partnership & Vendor Management Act as the primary liaison between business users, vendors, and IT teams. Build strong stakeholder relationships and translate business needs into application improvements. Coordinate external service providers, monitor service levels, and drive vendor performance. Support user adoption, training, and communication of system changes. Application Lifecycle & Change Management Maintain application roadmaps, documentation, configurations, and support models. Coordinate upgrades, releases, patches, enhancements, and change requests. Support application-related projects, testing, deployments, and business readiness activities. Ensure solutions are delivered with minimal business disruption and aligned to governance standards. Security, Compliance & Continuous Improvement Support compliance with security, audit, risk, data protection, continuity, and recovery requirements. Identify opportunities to improve application performance, user experience, and business processes. Promote knowledge sharing, best practices, and the maturity of application support services. What You Bring Experience 3-10 years of experience in Application Management or Business Applications Support. Experience supporting enterprise applications and working with third-party vendors. Experience coordinating system enhancements, releases, or application-related projects. Technical Knowledge Strong understanding of application support, lifecycle management, and ITIL processes. Experience troubleshooting applications, integrations, and data-related issues. Working knowledge of SQL, data analysis, interfaces, integrations, and enterprise business applications. Familiarity with ERP environments and application service management practices. Personal Attributes Strong analytical, problem-solving, and organisational skills. Excellent communication and stakeholder management capabilities. Ability to manage multiple priorities in a fast-paced environment. Proactive, customer-focused, collaborative, and committed to continuous improvement. What Success Looks Like In this role, you will be measured by: Availability and stability of assigned applications. Quality and timeliness of incident resolution. Successful delivery of application enhancements and projects. User and stakeholder satisfaction. Quality and completeness of application documentation. Effective management of vendors and support partners. Continuous improvement of application services and business processes. Location This role is based on-site in Zaandam, The Netherlands, and requires regular interaction with local business teams, key users, and IT stakeholders. What we offer Working for pladis means challenging jobs, career opportunities and an inspiring environment that allow you to enhance your personal development. pladis recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance. A few of our benefits: Fixed term employment (12 months) with possibility of a permanent contract Development opportunities through our pladis Academy & other training programs A competitive salary Fulltime employment (37,5 hours per week) 34 holidays (based on fulltime) Pension in pension fund ‘Zoetwaren’ Discounts on health insurance, gym memberships, bikes etc Biscuits, chocolate and other snacks from our personnel store; The best colleagues in an informal working environment. Who are we? Koninklijke Verkade, founded in 1886, with amazing brands like Verkade en Sultana, is part of pladis since 2016. pladis is one of the world's leading snacking companies. We are the proud steward of over 300 years of family baking and confectionery experience. A worldwide community with 16.000 colleagues around the world. Each of us bring our experience in happiness. Each of us is unique, but we find each other as a family of bakers and chocolatiers, hardworking, with pride and purpose. After all these years we believe that biscuits and chocolate bring people together. We are pladis. We bake Happiness. Happiness with every bite. pladis succeeds because of people like you. People who wake up in the morning excited to get to work. Who believe in themselves and their potential. Who want to grow as part of a global community of like-minded colleagues. pladis colleagues care deeply about being the best. About winning, staying the course and never giving up. Whichever part of the world we’re in, whatever our role. Whether we’re baking, working in HR, finance, marketing or many other areas – we win as one pladis team. And while we’re all unique, we share something in common. It’s the code by which we live and work. We call it our ‘Winning Traits & Behaviours’: Purpose Led, Agile, Collaborative, Positive and Resilient. Five aspects of pladis life that define who we are, how we interact and get things done. If pladis sounds like the place where you can thrive and help write the next chapter in our growth story, then check out opportunities around the world and follow us for the latest information from our teams. More information can be found at www.pladisglobal.com Interested? To apply for this job, please send your letter of application and resume to pladis Global via our website. Questions? Please reach out to Willem Brandsma, Manager IT-IS, via [email protected]. Diversity and inclusion is central to everything we do and is reflected across our business. pladis brings together brands and people from around the globe – and this diversity is our great strength. We’re an equal opportunities employer and believe in encouraging an inclusive environment where we celebrate diversity of thinking and respect everyone’s distinctive qualities and perspectives. All applications will be treated with confidentiality. Third Party or Recruitment Agencies are not welcomed. We aim for an inclusive work environment and invite everyone to apply, regardless of background, age, gender, or preference. Our selection is based on competencies and potential.

Core Responsibilities

Manage the day-to-day operation, support, availability, and continuous improvement of assigned business applications, including incidents, releases, documentation, and lifecycle activities. Coordinate business stakeholders, internal IT teams, and external vendors to deliver application changes, maintain service quality, and meet security and compliance requirements.

Requirements

Candidates should have 3–10 years of experience in application management or business application support, including enterprise applications, third-party vendors, and coordinating enhancements, releases, or projects. They should understand application support, lifecycle management, and ITIL, with troubleshooting experience and working knowledge of SQL, data analysis, interfaces, and integrations.

Benefits

• Development Opportunities
• Training Programs
• Competitive Salary
• 34 Days of Holiday
• Pension
• Health Insurance Discounts
• Gym Membership Discounts
• Bike Discounts
• Employee Store Discounts