Sales & Service Back Office Support m/f/d 60%
Key Skills
Job Description
This job posting is for our subsidiary in Benelux (Remote Position).
Prepare and process quotations, order confirmations, tender and service documents, and customer and service orders
Organize the Sales and Service back office and act as the central point of contact for Sales and Service
Maintain customer, installed-base and service contract data, including warranty status, in the CRM system
Support scheduling and planning for Sales and Field Service, including customer visits, installations, maintenance and calibrations
Handle sales and service correspondence and ensure completed orders and service reports are forwarded to Finance for invoicing
Process and follow up service requests, spare parts orders, warranty claims and returns, including shipping and customs documentation
Support marketing activities, trade shows, customer events, seminars and training sessions
Prepare and follow up Sales and Service meetings and monitor open quotations, orders and service activities
Support the preparation of presentations and documentation for management
Contribute to the improvement and digitalization of administrative processes and ensure accurate, quality-compliant documentation
Completed business training and several years of professional experience, preferably in Sales or Service Administration within a technical environment
Experience coordinating multiple tasks and stakeholders in a dynamic environment
Strong organizational and administrative skills with a structured and precise approach to work
Independent, proactive and solution-oriented working style
Excellent MS Office skills and ability to quickly learn new IT systems; experience with CRM/ERP systems is an advantage
Fluent written and spoken English
Knowledge of French and Dutch is an advantage
Knowledge of German is an asset
You can expect an interesting, challenging, and varied role in a dedicated and well-coordinated team. Modern working conditions and a flexible working time model are a matter of course for us.
If we have sparked your interest, we look forward to receiving your complete application documents. Please note that incomplete application documents cannot be considered in the process.
INFORS HT
Oktavia Chandra
Country Manager Benelux
Core Responsibilities
The role involves managing sales and service back-office operations, including processing quotations, orders, and service requests. You will also act as a central point of contact for stakeholders and support administrative tasks such as scheduling, reporting, and marketing activities.
Requirements
Candidates must have completed business training and possess several years of professional experience in sales or service administration within a technical environment. Proficiency in MS Office and English is required, with additional language skills in French, Dutch, or German considered an advantage.
Benefits
- Flexible working time model
- Modern working conditions
About INFORS-HT Switzerland
Industry: Biotechnology Research
Company size: 201-500 employees
INFORS HT, a Swiss-based company, bringing 60 years of expertise to bioprocessing research and development. We specialize in bioreactors, incubator shakers, and bioprocess software, offering scalable solutions for microbial and animal cell cultures. With advanced monitoring, control, and data logging, we focus on parallel systems and deliver high-quality, flexible solutions while maintaining close customer relationships.