Technical Support Engineer (ID: 3875)
Key Skills
Job Description
- Act as the primary responder for high-severity incidents by analyzing system logs and managing support tickets.
- Provide system API support to enterprise clients by troubleshooting REST API issues and tracing data flow.
- Monitor servers, backups, and applications proactively using tools such as Zabbix, Grafana, or Datadog.
- Collaborate with engineering teams by escalating recurring bugs and platform issues to improve product performance.
- Maintain accurate documentation of support requests, system configurations, and standard operating procedures (SOPs).
- 6+ years of experience in technical support, incident management, application support, or a related domain.
- Strong understanding of REST APIs, API troubleshooting, and data flow analysis.
- Experience working with monitoring and observability tools such as Zabbix, Grafana, or Datadog.
- Knowledge of Java APIs, API management, and microservices architecture.
- Experience handling production incidents and managing support tickets in enterprise environments.
- Strong documentation and process management skills.
- Diagnose and resolve complex technical incidents in a timely manner.
- Analyze system logs and identify root causes of application or API-related issues.
- Communicate effectively with clients, stakeholders, and engineering teams.
- Prioritize and manage multiple high-impact support requests simultaneously.
- Monitor system performance proactively and recommend preventive actions.
- Create and maintain clear technical documentation and SOPs.
- Opportunity to work on enterprise-scale systems and APIs.
- Exposure to modern monitoring, observability, and incident management practices.
- A collaborative environment that encourages knowledge sharing and continuous learning.
- Opportunities to work closely with cross-functional engineering and product teams.
- Challenging technical problems that contribute to professional growth and skill development.
Core Responsibilities
The role involves acting as a primary responder for high-severity incidents and providing system API support to enterprise clients. You will also monitor server performance and collaborate with engineering teams to resolve recurring bugs and platform issues.
Requirements
Candidates must have 6+ years of experience in technical support or incident management with a strong understanding of REST APIs and observability tools. Proficiency in Java APIs, microservices architecture, and technical documentation is essential for this position.
Benefits
- Professional growth opportunities
- Skill development
- Collaborative environment
About STAFIDE
Industry: Staffing and Recruiting
Company size: 11-50 employees
Headquartered in the Netherlands, STAFIDE specializes in Niche Tech Recruitment across Europe, connecting top talent with outstanding opportunities in the IT sector. Our data-driven recruitment model ensures the ideal match between candidates and employers, enhancing both skill alignment and cultural fit. With a strong focus on Skill-Based Hiring, we provide candidates with an in-depth understanding of the organization—whether for permanent positions or temporary assignments (interim opdrachten) like secondment (detachering)—strengthening employer branding for our clients as a recruitment company (uitzendbureau). In today’s fast-evolving tech landscape, we recognize the unique challenges companies face in sourcing highly skilled talent. Our advanced, AI-driven talent intelligence system (ATS) is specifically designed to prioritize Skill-Based Hiring for niche IT roles, empowering organizations to address talent shortages by identifying professionals with the expertise to drive innovation and growth. Whether you’re a company in search of exceptional talent or a professional seeking your next ICT role, STAFIDE is your strategic recruitment (werving en selectie) partner. Our deep expertise in the Dutch market, combined with a steadfast commitment to excellence, makes us the preferred choice for all your recruitment needs.