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Customer Service Representative

PUMA

Utrecht
Full-time
2-5 years experience
On-site

Key Skills

Customer Service
Order Processing
Product Availability
Pricing
Shipping Requirements
Order Fulfillment
Field Account Management
Payment Coordination
Accounting
MS Office
Excel
Digital Processes
Dutch
English
Communication
Teamwork

Job Description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our individual talent and experience shine. Applying for a job at PUMA is easy.

Simply click APPLY ONLINE and follow the steps to upload your application.

YOUR MISSION

  • Independently manage and coordinate all customer service processes.
  • Review and process incoming orders regarding product availability, pricing, and agreed commercial conditions.
  • Ensure compliance with customer-specific shipping requirements and guarantee on-time, high-quality order fulfillment.
  • Collaborate closely with Field Account Managers to provide excellent customer support and foster long-term customer relationships.
  • Coordinate customer-related issues concerning payment difficulties in close cooperation with the Accounting team and work closely with relevant internal stakeholders.

YOUR TALENT

  • Successfully completed commercial apprenticeship or a comparable qualification.
  • Proficient in standard MS Office applications, particularly Excel, with a strong affinity for digital processes and systems.
  • Structured, independent, and detail-oriented working style combined with a strong team-player mentality.
  • Fluent Dutch skills and very good English communication skills, both written and spoken.
  • Strong customer focus, excellent communication skills, and a passion for collaborating with customers and cross-functional teams.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex,

gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at

PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal

opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000

employees worldwide.

Core Responsibilities

Independently manage customer service processes, including order processing, pricing, and shipping compliance. Collaborate with field account managers and the accounting team to resolve customer issues and maintain strong relationships.

Requirements

Requires a completed commercial apprenticeship or comparable qualification and proficiency in MS Office, particularly Excel. Candidates must be fluent in Dutch and English with a structured, detail-oriented approach.

About PUMA

Industry: Retail

Company size: 10,001+ employees

PUMA is one of the world’s leading sports brands, designing, developing, and selling footwear, apparel and accessories. Founded in 1948, PUMA helps the world’s best athletes and teams perform at their best with its innovative products. Known for its iconic cat logo and the Formstrip, the company offers performance products in categories such as Football, Running and Training. Its Sportstyle collections are rooted in sports and inspire consumers by celebrating sports culture. With its long history and strong heritage, PUMA is proud of having one of the strongest archives in the industry, with many iconic products such as the Suede and the Speedcat. The PUMA Group owns the brands PUMA, Cobra Golf and stichd. The company distributes its products in over 120 countries, employs more than 20,000 people and is headquartered in Herzogenaurach/Germany. For more information, please visit https://about.puma.com.

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